Mercedes Sommerfeld
Smithers,BC
Summary
To seek and maintain full or part time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Health Care Assistant
Northern Health Bulkley Lodge
01.2022 - Current
- Supported nursing staff
- Observed patient skin conditions and reported findings to nurse.
- Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
- Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Cosmetician
Shoppers Drug Mart
04.2018 - 05.2021
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
Customer Experience Sales Floor Associate
Walmart
07.2017 - 10.2017
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Operated cash register to record transactions accurately and efficiently.
Education
Certificate - Health Care Assistant
Native Education College
Vancouver, BC01.2022
Certificate - Esthetician
Interior Academy
Kamloops05.2017
High School Diploma -
South Kamloops Secondary School
Kamloops06.2016
Skills
- ADL Support
- Patient Companionship
- Supply Restocking
- Personal Grooming Care
- First Aid Certification
- Customer Service
- Product Knowledge
- Staff Training
Languages
English
References
- Teri Gibson - Cosmetics Manager Shoppers Drug Mart, Smithers BC 250-877-3499
- Roland Stockham - HCA Instructor NEC/Friendship Centre, Smithers BC 250-884-0609
- Lisa Cant - The Pines Manager Burns Lake, BC 250-692-2490 Lisa.Cant@northernhealth.ca
Timeline
Health Care Assistant
Northern Health Bulkley Lodge
01.2022 - Current
Cosmetician
Shoppers Drug Mart
04.2018 - 05.2021
Customer Experience Sales Floor Associate
Walmart
07.2017 - 10.2017
Certificate - Health Care Assistant
Native Education College
Certificate - Esthetician
Interior Academy
High School Diploma -
South Kamloops Secondary School
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