Mercedes Samoodi
Toronto
Summary
Dynamic museum professional with a proven track record at Aga Khan Museum, excelling in visitor engagement and collaborative teamwork. Enhanced accessibility and customer satisfaction through effective problem-solving and attention to detail. Skilled in managing events and training staff, consistently exceeding expectations and fostering a positive team environment.
Overview
16
16
years of professional experience
Work History
Museum Operations Staff Member
Aga Khan Museum
02.2023 - Current
- Improved customer satisfaction with timely and knowledgeable responses to inquiries and concerns.
- Monitored gallery spaces during special events to ensure safety guidelines were observed while guests enjoyed their visit.
- Expanded accessibility within the museum by coordinating accommodations for guests with special needs or disabilities.
- Conducted research on museum collections to provide accurate information during presentations and discussions with visitors.
Museum Event Cordianator
Aga Khan Mueum
02.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
International Sales Manager
Legacy Education
01.2009 - 04.2019
- Oversaw daily operations, managing schedules and delegating tasks effectively.
- Conducted performance reviews to identify development opportunities and foster growth.
- Achieved higher sales targets by implementing strategic planning initiatives.
- Enhanced team morale, encouraging collaboration and recognizing achievements.
- Trained new hires to ensure seamless integration into team and company culture.
- Developed sales strategies for increased market penetration and customer acquisition.
- Exceeded sales goals, leveraging strong negotiation and relationship-building skills.
- Facilitated cross-functional collaboration to drive project success and innovation.
- Motivated team to achieve challenging targets and exceed customer expectations.
- Developed training materials for ongoing staff development and skill enhancement.
- Travelled globally to reach customers in international markets.
- Set objectives and led sales team to achieve aggressive global sales goals.
Education
Bachelor of Arts - Psychology And Sociology
University of Toronto
Toronto, ON06-2001
Skills
- Visitor engagement
- Membership development
- Visitor services
- Collaborative teamwork
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Team collaboration
- Effective communication
- Adaptability and flexibility
Languages
Persian
Full Professional
Timeline
Museum Operations Staff Member
Aga Khan Museum
02.2023 - Current
Museum Event Cordianator
Aga Khan Mueum
02.2023 - Current
International Sales Manager
Legacy Education
01.2009 - 04.2019
Bachelor of Arts - Psychology And Sociology
University of Toronto
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