Summary
Overview
Work History
Education
Skills
Timeline
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Mercedes Samoodi

Thornhill,ON

Summary

Focused [Job Title] with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

15
15
years of professional experience

Work History

Administration Assistant

NeuEra Pharma
Markham, ON
03.2021 - Current
  • Recorded expenses and maintained accounting records.
  • Worked with supervisors and management to maintain status reports and update information for client projects.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Prepared weekly employee work schedules for team members.
  • Consulted with manager on departmental policies and projects.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Scheduled office meetings and client appointments for staff teams.
  • Created detailed expense reports and requests for capital expenditures.

Field Sales Manager

Tigrent Canada Inc.
Toronto, ON
01.2008 - 03.2019
  • Built constructive employee relationships to maintain workforce engagement, commitment and flexibility.
  • Secured private information to maintain customer confidence and protect operations.
  • Analyzed and minimized costs to meet appropriate margin levels.
  • Cultivated cross-functional partnerships with sales and support teams to achieve commercial and departmental objectives.
  • Delivered process improvement solutions to achieve organizational objectives and key metric targets.
  • Managed contracts and operations at customer sites to encourage safe working conditions, compliance and financial performance.
  • Performed root cause analysis, created corrective plans of action and furnished objective evidence to deliver accurate results.
  • Coordinated staff schedules to properly allocate resources and meet business needs.
  • Delegated work assignments and processes to manage inventory, manpower and equipment and maintain optimal customer service.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Organized promotional events and interacted with community to increase sales volume.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.

Collections Agent

Premier Fitness
London, ON
05.2005 - 12.2007
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Reached out to approximately [Number] account holders daily.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Directed day-to-day collections functions.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Collected funds from delinquent customers and minimized loss to save $[Amount] during [Timeframe].

Education

Bachelor of Arts - Psychology And Sociology

University of Toronto
Toronto, ON
06.2001

Skills

  • Multitasking and Time Management
  • Database and Client Management Systems
  • Strong Organizational Skills
  • Office Administration Work
  • Administrative Procedures
  • Attentive to Detail
  • Google Drive

Timeline

Administration Assistant

NeuEra Pharma
03.2021 - Current

Field Sales Manager

Tigrent Canada Inc.
01.2008 - 03.2019

Collections Agent

Premier Fitness
05.2005 - 12.2007

Bachelor of Arts - Psychology And Sociology

University of Toronto

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Mercedes Samoodi