Summary
Overview
Work History
Education
Skills
Timeline
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Mercedes Lindsay

Edmonton,AB

Summary

Reliable manager, successful at operating in high-volume, fast-paced environments. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 5 years of management performance.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Saje Natural Wellness
09.2023 - Current
  • Connect with customers, and deliver consistent, exceptional service following the standards of our sales model.
  • Hiring, onboarding, and training staff on policies, procedures, and our products.
  • Collaborating with clients in helping them create a wellness routine.
  • Driving business goals, and KPI's including revenue and comp growth goals, AVS, IPT, traffic, conversion, loyalty program growth and labour targets.
  • Partner with the Store Manager to create annual and quarterly strategic plans to support growth of the business.
  • Community outreach - I own the role of community collaborations with different businesses, and generating pop ups in new areas of the community to expend Saje's impact.

Evening Wear & Receiving Manager

The Bridal Gallery
06.2023 - 09.2023
  • Lead and coach Eveningwear Department.
  • Support in facilitating successful trainings, performance/development meetings and monthly staff meetings.
  • Efficiently run, organize and take care of post-purchase bridal and Eveningwear servicing.
  • Place all product orders for business with suppliers via email and designer portal.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Receive and unbox all customer and stock orders.
  • Monitor customer orders and communicate with suppliers to ensure timely delivery.
  • Effectively resolve sensitive customer issues or concerns within guidelines of company policy.
  • Model the selling environment, lead by example on sales, product and training in order to ensure the highest level of Eveningwear customer service and sales.
  • Stocking, merchandising, pricing/calculating order cost and adding business markup, trunk show planning, preparation and set up.
  • Developed and maintained relationships with external vendors and suppliers.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Area Manager

Sunscape Tanning Studios
08.2022 - 06.2023
  • Recruited, interviewed, hired and onboarded qualified staff
  • Created schedules and completed payroll. Remaining within budget.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Completed performance evaluations for staff, and management.
  • Managed inventory levels and conducted corrective action. Placed new orders for merchandise to keep supply well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Inspected production, quality control and maintenance reports to detect and address production problems.
  • Performed store visits, celebrating strong performance and coaching areas of opportunity.
  • Revitalized underperforming teams and transformed profitability and productivity through targeted training.
  • Boosted team morale and overall revenues by creating and implementing sales contests.
  • Boosted revenues by delivering effective sales training. I maintained highest sales across Sunscape for 9 months consecutively.

Client Experience & Operations Lead

Sephora
06.2019 - 08.2022
  • Direct management of store's operations team
  • Assisted in onboarding and training of new hires to fulfill business needs.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Created daily zone charts for sales team, to ensure efficient zoning of sales floor for optimal client satisfaction.
  • Inventory management. Led shipping and receiving, replenishment, cycle counting, reverse logistics, sending off assortment merchandise back to warehouse and loss prevention.
  • Executing store visual merchandising updates. Responsible for store controllable expenses, based on store performance and forecasted events.
  • Troubleshoot effectively with any shipment issues or brand initiated recalls.
  • Drive and motivates team to reach KPI targets.
  • Service certified, then services coach. Trained and certified new artists.
  • Collaborated with brand partners to plan events, increasing traffic and boosting employee engagement.

Sales Associate

Hudson's Bay, Dynamite, Suzy Shier
09.2016 - 05.2022
  • Helped customers find specific products, answered questions and offered product advice.
  • Checked store system for merchandise at other sites.
  • Worked with fellow sales team members to achieve group targets.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Shift Supervisor

Wendy's Restaurant
07.2017 - 12.2020
  • Completed opening and closing duties to facilitate business operations.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Taught staff upselling techniques to meet revenue targets.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Esthetician

Niagara Waters Spa
09.2019 - 04.2020
  • Set up patient rooms and sterilized equipment.
  • Educated clients on skin care products and procedures.
  • Recommended home care regimen for desired results.
  • Designed customized facial and body treatments meeting individual client needs.
  • Sold salon-exclusive skin care products and encouraged service upgrades.
  • Kept detailed records of client preferences, skin and products to provide seamless service.
  • Performed treatments such as facials, chemical peels, microdermabrasion, hair removal, massages, manicures, pedicures and makeup applications

Education

Global Makeup Program

Blanche Macdonald
Vancouver, BC
Current

Diploma - Esthetician

Niagara College
Niagara-on-the-Lake, ON
04-2020

High School Diploma -

Holy Trinity Catholic High School
Edmonton, AB
06-2016

Skills

  • Staff Management
  • Business Administration
  • Operations Management
  • Sales and Marketing
  • Business Development
  • Coaching and Development
  • Conflict Resolution
  • Inventory Management

Timeline

Assistant Store Manager

Saje Natural Wellness
09.2023 - Current

Evening Wear & Receiving Manager

The Bridal Gallery
06.2023 - 09.2023

Area Manager

Sunscape Tanning Studios
08.2022 - 06.2023

Esthetician

Niagara Waters Spa
09.2019 - 04.2020

Client Experience & Operations Lead

Sephora
06.2019 - 08.2022

Shift Supervisor

Wendy's Restaurant
07.2017 - 12.2020

Sales Associate

Hudson's Bay, Dynamite, Suzy Shier
09.2016 - 05.2022

Global Makeup Program

Blanche Macdonald

Diploma - Esthetician

Niagara College

High School Diploma -

Holy Trinity Catholic High School

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Mercedes Lindsay