Mercedes Lezcano
North York,Canada
Summary
Detail-oriented offers extensive progressive record of accomplishment in leadership roles. Establishes Excellent relationship-building, multitasking, and decision-making skills.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Team Associate
Walmart
Mississauga, Ontario
11.2023 - 10.2024
- Operated forklifts to transport goods within the warehouse efficiently.
- Loaded and unloaded merchandise from delivery trucks and storage areas.
- Conducted routine inspections of forklift equipment for safety compliance.
- Assisted in training new operators on safety protocols and equipment handling.
- Prepared products for shipment by wrapping and securing pallets effectively.
- Monitored warehouse conditions to ensure compliance with safety standards.
- Collaborated with team members to ensure efficient stock replenishment.
- Monitored inventory levels and reported discrepancies to management.
Assistant Manager
Payless Shoe Source/Canadian Shoe Outlet
North York, Canada
05.2017 - 11.2023
- Established a simple yet effective training schedule for new employees
- Created schedules for employees on a weekly basis
- Assisted Manager on policies and procedures and communicated on daily store functions
- Interview new potential employee with the manager
- In charge of shipping and labelling merchandise to other stores in need of the products
- Worked closely with Mall security for recurring shoplifters
- Meetings with the district manager on how to improve the store's appearance, suggestions on how to improve loss, goals on how to improve sales
- Managed daily store operations and ensured excellent customer skills
Key Holder
Payless Shoe Source
North York, Canada
04.2015 - 05.2017
- Helped customers decide on their basic shoe needs
- Briefed other employees on sales and tasks that needed to be assigned
- Went to the bank on specific days to deposit the stores earnings
- Assisted the Assistant Manager if he/she wasn't available for clocking in and out
- Managed daily store operations and ensured compliance with company policies.
- Procedures on bag search at the end of every shift for each employees including myself
- Kept the store in an orderly fashion
- Answered the customers telephone calls promptly and in an appropriate manner
- Educated customers on different brands to accommodate their needs
Hairstylist Assistant
Haartek Salon
Downtown Toronto, Canada
12.2012 - 03.2015
- Greeted all customers with an appropriate phrase to make them feel welcome
- Served refreshments for clients
- Prepared clients hair for several stylist including shampooing and conditioning the client
- Applied the toners for clients
- Organized store merchandise rack by colour and style to promote a visual appealing
- Washed, folded and arranged salon towels and robes in appealing displays
Education
Drivers License G class -
Ontario Secondary School Diploma -
Madonna Catholic Secondary School
Downsview, Ontario 09.2010 - 06.2015
Skills
- Retail
- Customer Service
- Training and Development
- Multi-tasking
- Fast-paced Environment
Certification
Drivers License G class, 2020
References
Available upon request
Languages
- Spanish, Both written and spoken
- English, Both written and spoken
Timeline
Team Associate
Walmart
11.2023 - 10.2024
Assistant Manager
Payless Shoe Source/Canadian Shoe Outlet
05.2017 - 11.2023
Key Holder
Payless Shoe Source
04.2015 - 05.2017
Hairstylist Assistant
Haartek Salon
12.2012 - 03.2015
Ontario Secondary School Diploma -
Madonna Catholic Secondary School
09.2010 - 06.2015