Mercedes Johnson

Provide one-on-one behavioral therapy to children with Autism Spectrum Disorder (ASD) using Applied Behavior Analysis (ABA) techniques. Work under the supervision of a Board-Certified Behavior Analyst (BCBA) to implement treatment plans that promote communication, life skills, and behavior regulation.

• Implements individualized treatment plans under BCBA direction
• Manages challenging behaviors using positive, consistent behavioral principles
• Supports clients in building academic, communication, and life skills
• Collaborates professionally with families, clinical supervisors, and team members
• Completes daily documentation and data entry through online systems
• Maintains strict confidentiality and adheres to all agency policies and procedures

• Dedicated shelter staff member with a strong background in emotional support, crisis intervention, and advocacy. Skilled in client supervision, mediation, and problem-solving, while adhering to shelter procedures. Committed to providing excellent customer service and fostering a compassionate atmosphere.
• Provided information on tenant rights and responsibilities to residents.
• Maintained accurate records of resident interactions and service requests.
• Advocated for resident concerns in team meetings and discussions with management.

• Greet tenants, staff, and visitors cordially at the hotel, and set a hospitable tone. Receive, appropriately direct, and respond to tenant complaints and work orders in a timely and efficient manner.
• Ensure the security of the hotel by utilizing video surveillance, conducting hourly rounds, and swiftly responding to and appropriately reporting all safety issues, crises, and emergencies.
• Kept office records organized and supplies well-stocked for optimal team performance.

• Assisted clients with tax preparation and filing processes.
• Reviewed client documents for accuracy and completeness.
• Managed client flow and staff schedules, led daily team briefings, and ensured high-quality service
• Provided front-line support to clients with financial needs and documentation

• Supported formerly homeless adults at SRO housing, and maintained a calm, welcoming front desk.
• Used de-escalation techniques, monitored safety, and reported client concerns.
• Reinforced client-centered services and ensured respectful communication in a trauma-informed setting.