Mercedes Huynh
Westminster
Summary
Customer-oriented Store Manager offering over 15 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
J.Crew Factory
05.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Store Director
ZARA
10.2016 - 10.2018
- Assessed, optimized and elevated operations to target current and expected demands.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
- Met financial objectives by preparing annual budget and scheduling expenditures.
- Assessed team proficiencies, identifying and targeting areas for improvement.
General Manager
ZARA
02.2012 - 10.2016
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
- Tracked monthly sales to generate reports for business development planning.
- Successfully achieved and exceed goal within the first year.
Visual Merchandiser
ZARA
11.2007 - 01.2011
- Placed prices and descriptive signage to enhance displays and promote items.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Presented updated floor plans and design strategy to store management.
- Restructured store layout and merchandising standards to improve brand image and increase sales.
Sales Associate
Victoria Secret
03.2005 - 07.2005
- Built trusting relationships with customers by making personal connections.
- Offered product and service consultations and employed upselling techniques.
Education
Pre-licensure VN Program - Nursing, LVN
Pacific College
02.2007
High School Diploma -
Bolsa Grande High School
Garden Grove, CA06.2004
Skills
- Finance and accounting
- Staff leadership
- Retail management
- Business development
- Coaching and mentoring
- Store operations oversight
- Marketing
- Staff training and development
- Customer service management
Timeline
Assistant Store Manager
J.Crew Factory
05.2022 - Current
Store Director
ZARA
10.2016 - 10.2018
General Manager
ZARA
02.2012 - 10.2016
Visual Merchandiser
ZARA
11.2007 - 01.2011
Sales Associate
Victoria Secret
03.2005 - 07.2005
High School Diploma -
Bolsa Grande High School
Pre-licensure VN Program - Nursing, LVN
Pacific College
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