Mercedes Horvath
Etobicoke,ON
Summary
My name is Mercedes Horvath. I enjoy staying home and spending time with my family. I help my mom anytime I can. I have 3 cats, I love animals. When I was around ages 11-13 I used to babysit for family friends. I got my first job when I was 15 at a paint company, then I got into working at restaurants. Now I want to try something new because I like trying/learning new things such as new skills or working a new job I've never done before. I learn quickly and efficiently. I always do my best, no matter the task. I'm able to work fast if needed or in cramped spaces also including standing for long periods of time. I also like working with new people and helping others.
Overview
4
4
years of professional experience
Work History
Sales Associate
Marshalls The TJX Companies Inc
08.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Food Service Worker
The butchers bbq
05.2022 - 05.2023
- Attended golf course events on behalf of company
- Served Toronto chief of Police/other politicians
- Opened at start of shift (only weekends)
- Able to operate stand alone
- Learned how to operate a smoker, slicer and rational oven
- Interacted with over 500+ people a day.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
Team Member
Kettleman's Bagel co.
09.2021 - 04.2022
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Efficiently handled multiple payment methods such as cash, credit cards, gift cards, and mobile payments for seamless transactions.
- Managed cash drawer, ensuring proper handling and balancing at the end of each shift.
- Used POS system to enter orders, process payments and issue receipts.
Order Picker
Protek paint
08.2020 - 10.2020
- Created and updated regular inventory reports and records.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Optimized time management skills to complete assigned areas within designated deadlines.
Education
Highschool -
SEE School Alternative
09.2022
Skills
- Cash Handling (4years)
- Cashiering (4 years)
- Food Preparation (3years)
- Order Picking (1 year)
- Packaging (1 year)
- Shipping & Receiving (1 year)
- Management Experience (1 year)
- Food service (3 years)
- Communication skills
- Time management
- Organizational skills
- Customer service (4 years)
- Merchandising (3 years)
- Hospitality
Languages
English
Native or Bilingual
Hungarian
Native or Bilingual
Timeline
Sales Associate
Marshalls The TJX Companies Inc
08.2023 - Current
Food Service Worker
The butchers bbq
05.2022 - 05.2023
Team Member
Kettleman's Bagel co.
09.2021 - 04.2022
Order Picker
Protek paint
08.2020 - 10.2020
Highschool -
SEE School Alternative