Mercedes Gutierrez
Norwalk
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Unloader Associate
UPS
09.2022 - 10.2024
- Boosted overall productivity through effective communication with loading dock personnel and truck drivers during the unloading process.
- Used barcode scanners and other technology to track and document cargo information.
- Loaded packages onto pallets and into staging areas as directed.
- Assisted other team members in navigating large loads.
Customer Service Representative
99 Cents Only
04.2023 - 05.2024
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
Education
Certified EKG Technician -
Downey Adult School
Downey, CA12-2024
High School Diploma -
Legacy High School
South Gate, CA06-2022
Skills
- Microsoft Word/Excel
- Time management
- Problem-solving
- Multitasking Abilities
- Reliability
- Patient preparation
Certification
- CET - EKG Technician
- First Aid/CPR Certified
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
99 Cents Only
04.2023 - 05.2024
Unloader Associate
UPS
09.2022 - 10.2024
Certified EKG Technician -
Downey Adult School
High School Diploma -
Legacy High School
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