Mercedes Ellis
Mississauga
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Case Manager
Concentrix
05.2019 - 03.2024
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
Sales Manager
Walmart
05.2017 - 03.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to explain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Education
Diploma - Social Services
Medix College of Healthcare
Toronto, ON01.2014
Diploma - Business Administration
CDI College
Toronto, ON01.2003
Skills
- Verbal and written communication
- Relationship building
- Records management
- Utilization criteria
- Email and telephone etiquette
- Progress evaluations
- Report writing
- Positive attitude
- Team collaboration
- Case management tracking
- Critical thinking
- Needs assessment
Languages
English
Timeline
Case Manager
Concentrix
05.2019 - 03.2024
Sales Manager
Walmart
05.2017 - 03.2019
Diploma - Business Administration
CDI College
Diploma - Social Services
Medix College of Healthcare
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