Mercedes Edwards
San Francisco
Summary
With over 10+ years of experience demonstrating strong teamwork, problem-solving, and time-management skills. Organized and dependable candidate successful at managing multiple task with a positive attitude.Willingness to take on added responsibilities to meet team goals. Experienced with guest services, front desk operations, and customer satisfaction. Utilizes strong communication skills to enhance resident experiences and resolve issues effectively. Prepared to start a career and make meaningful contributions with commitment and hard work.
Overview
18
18
years of professional experience
Work History
Concierge
Action Property Management
06.2023 - Current
- Assisted guests with special needs or requests.
- Provided exceptional customer service to tenants and owners
- Handled issues quickly and effectively through listening, conflict resolution, and communication skills.
- Maintained front desks and provided visitors with access to relevant local information.
- Addressed tenants inquiries with timely and professional responses via phone, email and in-person interactions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Collaborated with owners to address any concerns or requests from residents promptly.
Concierge Team Member
Related Rentals
07.2019 - Current
- Answered customers’ questions and addressed problems and complaints in person and via phone.
- Kept lobby clean and maintained neat, orderly desk and package room.
- Memorized building residents to welcome and noted unfamiliar individuals.
- Coordinated outgoing and incoming courier deliveries.
- Enhanced guest satisfaction by providing personalized recommendations for dining, entertainment, and attractions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Worked closely with team members to deliver requirements, solutions and meet deadlines.
- Provide exceptional customer service to all guests, earning recognition for going above and beyond as a top-performing team member.
- Assist residences with luggage and bags
- Cross trained any new hires
- Greet residents upon arrival by providing warm welcome home.
- Coordinate Loading Dock reservations with moves and deliveries
- Managing keys given out to vendors
- Coordinating with Housekeeping staff to make the building amenities and floors are clean.
Front Office Receptionist
HomeRiver Group
04.2014 - 06.2019
- Assisted Property managers with administrative tasks such as data entry, filing, and reports as required.
- Greeted Tenants and owners upon arrival, offered assistance, and answered questions.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected rent checks, deposits, fees, and payments.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Interacted with vendors, contractors and professional services personnel to receive orders
- Handled assignments independently.
- Scheduled office meetings and client appointments for staff teams.
Leasing Consultant
Career Strategies Inc
06.2010 - 12.2014
- Took initiative to find extra tasks when scheduled duties were completed.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led tours to showcase amenities to prospective tenants and offered valuable information regarding features.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Contacted and followed up with tenants on renewal notices.
- Handled
- Managed online listings for the property
- Ensured compliance with fair housing laws, keeping records of all tenant interactions
Manager of Operations
Sonic
06.2007 - 08.2013
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Hired and onboarded team members to meet immediate and expected demand.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Reported issues to higher management.
- Monitored daily cash discrepancies, inventory shrinkage and deposits
- Worked every position when short staffed
Rides Op
Six Flags Discovery Kingdom
04.2010 - 07.2013
- Maintained operator logs, forms and records in accordance with company policies and DOT regulations.
- Operated equipment safely and efficiently at all times
- Obtained proper signatures as required.
- Made Sure guest were safe And secure on the rides
- Kept guest happy, Played ride Games
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Communicated with manager to discuss ride maintenance or repair issues.
- Educated patrons on facilities, entertainment options and rules and regulations.
- Operated attraction equipment precisely to concur with operational procedures.
Education
Associates Degree - Real Estate
Solano Community College
Vallejo, CA2017
High School Diploma - Basics
Jesse Bethel High
Vallejo, CA2010
Skills
- Detail-oriented mindset
- Team supervision
- Excellent communication
- Strong work ethic
- Multitasking proficiency
- Highly adaptable
- Administrative support
Accomplishments
- Fulfilled all supervisory duties when Store Manager was on vacation.
- Became Crew Trainer Within 2 months of working
Timeline
Concierge
Action Property Management
06.2023 - Current
Concierge Team Member
Related Rentals
07.2019 - Current
Front Office Receptionist
HomeRiver Group
04.2014 - 06.2019
Leasing Consultant
Career Strategies Inc
06.2010 - 12.2014
Rides Op
Six Flags Discovery Kingdom
04.2010 - 07.2013
Manager of Operations
Sonic
06.2007 - 08.2013
High School Diploma - Basics
Jesse Bethel High
Associates Degree - Real Estate
Solano Community College
Similar Profiles
Roberto Acosta JrRoberto Acosta Jr
Chief Building Engineer at Action Property ManagementChief Building Engineer at Action Property Management
Onika KilkennyOnika Kilkenny
Front Desk Agent at Action Property Management And SalesFront Desk Agent at Action Property Management And Sales
Carley-Ann ManaloCarley-Ann Manalo
Concierge at Action Property Management at 181 FremontConcierge at Action Property Management at 181 Fremont