Mercedes Cuevas
Irvine
Summary
Detail-oriented administrative professional with a proven track record in customer service and office administration. Skilled in coordinating patient appointments and enhancing workflow efficiency, contributing to improved patient satisfaction.
Overview
11
11
years of professional experience
Work History
MA/Administrative Assistant
Beth Lo Md Inc
02.2020 - Current
- Managed scheduling and calendar coordination for multiple physicians to optimize office efficiency.
- Developed and maintained filing systems, ensuring easy access to patient records and documentation.
- Assisted in preparing medical documents and correspondence, enhancing communication with patients and staff.
- Coordinated patient appointments and follow-ups, improving overall patient satisfaction and retention rates.
- Trained new administrative staff on office procedures, fostering a collaborative work environment.
- Implemented process improvements that streamlined workflow, reducing administrative errors by enhancing accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
MA/Administrative Assistant
UCI Medical Center
07.2015 - 12.2019
- Oversaw inventory management of office supplies, ensuring availability while minimizing costs through effective procurement strategies.
- Led initiatives to enhance data entry processes, resulting in improved record-keeping efficiency and compliance with regulations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
High School Diploma -
GED Testing Services
Irvine10-2015
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Accomplishments
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
- Recognized by customers and [Job Title] for expedient and effective service.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
MA/Administrative Assistant
Beth Lo Md Inc
02.2020 - Current
MA/Administrative Assistant
UCI Medical Center
07.2015 - 12.2019
High School Diploma -
GED Testing Services