Mercedes Brown
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or in team environments. Seeking a career change, looking for a full-time position.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Extern
Headwaters Health Care Centre
12.2023 - Current
- Collaborated with nurses and medical staff to deliver high-quality care
- Reviewed orders, monitored patients' vitals, and set up IVs and fluids
- Advocated for patient needs and assisted patients and families in receiving proper medical care during hospitalization
- Performed shift reports, and initial assessments, to collaborate with necessary healthcare team members for patient's needs.
PSW/ Activity Aid
VON Canada
06.2023 - 12.2023
- Plan and implement activities to meet physical, emotional, intellectual, and social needs of clients in program
- Redirect disruptive clients to encourage safe, positive behaviors
- Meet with clients and their families to discuss progress and needs
- Use documentation techniques and skills to document activities and incidents
- Maintain cleaning and sanitization of office and client spaces.
Nurse Aide
Dufferin Oaks Long Term Care Home
01.2021 - 08.2021
- Assisted residents with activities of daily living such as eating, toileting, transferring, dressing, personal care, and bathing
- Courteous, well-spoken communication and strong verbal skills as demonstrated through client and family professional relationships
- Handled sensitive information and situations with pleasant, calm, and professional mannerism while providing professional comfort.
Customer Service Representative
Scotiabank
01.2017 - 05.2018
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Processed orders and detailed transaction information to customers
- Handled customer complaints and inquiries courteously and efficiently
- Assisted with training and mentoring new team members.
Administrative Assistant
The Body Bar Hair Salon
01.2016 - 04.2017
- Confirmed appointments, communicated with clients, and updated client records.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance..
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents, Order office supplies and maintain inventory.
- Preformed basic bookkeeping tasks.
Education
Practical Nursing
Georgian College of Applied Arts And Technology
Pre-health Sciences
Georgian College of Applied Arts And Technology
04.2020
Early Childhood Education
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ONSkills
- Meticulous attention to detail
- Well-developed time management skills
- Proficient computer software skills
- Excellent interpersonal, communication, and customer service skills
- Proficient critical-thinking and problem solving
- Teamwork, team leadership, and training experience
References
References are available upon request.
Relevant Experience
- Experience working various jobs under pressure in fast-paced environments.
- Able to work responsibly under strict safety guidelines and policies.
- Experience with infection prevention and sanitation.
- Ability to successfully perform physically strenuous activities several times thought shifts.
- Flexibility and adaptability to change and priorities.
- Highly proficient with organizing and cleaning.
- Able to quickly learn and obtain training necessary for job requirements.
Certification
- First Aid, CPR, and BLS (HCP Level) Certification
- Smart Serve Certification
- Food Handlers Certification
- Mask Fit Certification
- Mental Health First Aid Certification
Timeline
Clinical Extern
Headwaters Health Care Centre
12.2023 - Current
PSW/ Activity Aid
VON Canada
06.2023 - 12.2023
Nurse Aide
Dufferin Oaks Long Term Care Home
01.2021 - 08.2021
Customer Service Representative
Scotiabank
01.2017 - 05.2018
Administrative Assistant
The Body Bar Hair Salon
01.2016 - 04.2017
Practical Nursing
Georgian College of Applied Arts And Technology
Pre-health Sciences
Georgian College of Applied Arts And Technology
Early Childhood Education
Conestoga College Institute of Technology And Advanced Learning
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