Merced Colina
Vancouver,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
VXI Global Holdings, Microsoft Technical Support
09.2022 - 02.2023
- Resolve 200+ weekly customer inquiries via Phone, Chat, and Email, consistently exceeding targets
- Made 18 to 22 outbound calls and chats daily to help customers with technical issues on their Microsoft Windows Software and hardware issues
- Use efficient call script to reduce average customer handling time
- As a Top performing agent, I'm a member of a Top Performing Team
ALORICA (Door Dash) Customer Service Representative
10.2020 - 01.2021
- Handle 150+ inbound calls per week, answering customer inquiries and resolving issues
- Answered an average of 50+ calls per day from unsatisfied customers related to delays in Delivery, order mistakes, and orders not delivered
- Use efficient call script to reduce average customer handling time
- Got the highest customer satisfaction ratings in my team for 2 months in a row
CONVERGYS (1800 flowers) Customer Service Representative
01.2018 - 02.2018
- Worked as a Customer Support Representative who handles phone calls in regard to the process of online purchasing of flower arrangements.
Education
Bachelor of Science in Hotel and Restaurant Management -
Philippine Women's College of Davao
01.2016
Skills
- Fluent in English,
- Knowledgeable in Microsoft Office and Office MAC
- Knowledgeable in Microsoft Windows Technical issues
- Outbound/Inbound Calling
Languages
English
Professional Working
Timeline
VXI Global Holdings, Microsoft Technical Support
09.2022 - 02.2023
ALORICA (Door Dash) Customer Service Representative
10.2020 - 01.2021
CONVERGYS (1800 flowers) Customer Service Representative
01.2018 - 02.2018
Bachelor of Science in Hotel and Restaurant Management -
Philippine Women's College of Davao
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