Mercaedez Smith
Sacramento
Summary
6+ years experience with high-level business support, including managing complex schedules and management tasks. Utilizing organizational skills to coordinate meetings and integrate high performance. Manages high-volume workloads with communication and efficient office operations to support company needs.
Overview
8
8
years of professional experience
Work History
Bartender Trainer
La Popular
04.2024 - Current
- Trained new employees by conducting on job training sessions on cocktail recipes and customer service. Written tests to ensure comprehension and management of the bar.
- Trained new bartenders on drink and garnish preparation, alongside sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced guest experience by addressing complaints promptly, offering personalized recommendations and involving conversation.
Executive Assistant to the Chairman
Kaizen Capital LLC
04.2022 - 06.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive/ team calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and company data.
- Developed and maintained automated alert systems for important deadlines.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
General Manager of Food Service
Saigon Alley Restaurant
12.2019 - 03.2022
- In charge of recruiting, hiring and training methods of staff,
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Motivated staff to perform at peak efficiency and quality.
Closing Shift Manager
Sky Sushi Restaurant
05.2017 - 04.2020
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
- Developed refinements to streamline closing processes.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Assisted in recruiting, hiring and training of team members.
Education
No Degree - Human Development And Family Studies
CSU East Bay
High School Diploma -
Antelope High School
05.2013
Skills
- Professional & Personable Phone/ Email Etiquette
- Arrange, Correspond & Delegate for Executive Calendars
- Team and Project Management
- Company Event Planning & Coordination
Timeline
Bartender Trainer
La Popular
04.2024 - Current
Executive Assistant to the Chairman
Kaizen Capital LLC
04.2022 - 06.2023
General Manager of Food Service
Saigon Alley Restaurant
12.2019 - 03.2022
Closing Shift Manager
Sky Sushi Restaurant
05.2017 - 04.2020
High School Diploma -
Antelope High School
No Degree - Human Development And Family Studies
CSU East Bay
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