Summary
Overview
Work History
Education
Skills
Timeline
Generic

Merasia Shupac

Edmonton,AB

Summary

Proven to enhance customer satisfaction and streamline operations, I leveraged strong work ethic and exceptional customer service skills at Boston Pizza. Mastering cash handling and guest engagement, I built a loyal customer base and maintained high cleanliness standards, contributing significantly to the team's productivity and quality achievements. I am enthusiastic and reliable and take pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

9
9
years of professional experience

Work History

Crew Member

Dairy Queen Grill & Chill
Whitecourt, AB
06.2015 - 06.2020

- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.

- Kept restaurant lobby, front counter, kitchens and restroom neat and clean throughout shift.

- Packed all fast food products in approved containers, cups and bags

- Entered orders into the system to send to kitchen, mentioning customers' food allergies and special requests in person.

- Drove team success by completing tasks assigned tasks quickly and accurately.

- Upheld high standards of productivity and quality in all areas of operations.

Sub Girl/Cashier

Fas Gas
Mayerthorpe, AB
01.2016 - 07.2020

- Greeted customers entering the store and responded promptly to customer needs.

- Welcomed customers and helped determine their needs.

- Worked flexible schedule and extra shifts to meet business needs.

- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

- Built relationships with customers to encourage repeat business.

- Restocked and organized merchandise in front lanes.

- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.

Server/Bartender

Boston Pizza
Edmonton, AB
01.2021 - Current

- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

- Served food and beverages promptly with focused attention to customer needs.

- Worked with POS system to place orders, manage bills, and handle complimentary items.

- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

- Built a strong base of loyal customers through friendly interactions and professional engagement.

Education

High School Diploma -

Mayerthorpe Junior Senior High School
Mayerthorpe, AB
06.2019

Bachelor of Education - Elementary Education

Red Deer Polytechnic
Red Deer, AB
04.2022

Bachelor of Education - Elementary Education

University of Alberta
Edmonton, AB
09.2027

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Memory retention
  • Cleanliness standards
  • Menu Memorization
  • Order Accuracy
  • Relationship Management
  • Friendly positive attitude
  • Reliable and Responsible

Timeline

Server/Bartender

Boston Pizza
01.2021 - Current

Sub Girl/Cashier

Fas Gas
01.2016 - 07.2020

Crew Member

Dairy Queen Grill & Chill
06.2015 - 06.2020

High School Diploma -

Mayerthorpe Junior Senior High School

Bachelor of Education - Elementary Education

Red Deer Polytechnic

Bachelor of Education - Elementary Education

University of Alberta
Merasia Shupac