Meranie Boucher
Toronto,ON
Summary
Dynamic customer support specialist with proven success at SCI Lease Corp, adept at resolving complex issues and enhancing customer satisfaction. Skilled in CRM software and complaint handling, I leverage empathy and problem-solving abilities to foster strong relationships and improve service delivery. Recognized for effectively managing escalated cases with professionalism.
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
SCI Lease Corp
03.2025 - 12.2025
- Provided exceptional customer support through phone and email, resolving inquiries efficiently.
- Utilized CRM systems to track customer interactions and manage support tickets promptly.
- Collaborated with cross-functional teams to enhance product knowledge and improve service delivery.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Flight Attendant
Air Canada Rouge
08.2024 - 10.2024
- Delivered exceptional customer service to enhance passenger experience during flights.
- Ensured compliance with safety regulations and protocols throughout all phases of flight.
- Assisted in emergency procedures, maintaining calm and providing support to passengers.
- Communicated effectively with crew members to coordinate in-flight operations smoothly.
- Adapted quickly to changing situations, addressing passenger needs and concerns promptly.
Secretary
Viamonde School Board
09.2021 - 06.2023
- Managed scheduling and calendar coordination for school administrators.
- Processed incoming communications, ensuring timely responses to inquiries.
- Maintained accurate records of meetings and decisions for compliance purposes.
- Assisted in the preparation of materials for school board meetings and events.
- Updated and maintained filing systems for efficient document retrieval.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Education
GED -
GED
Toronto, ON08-2022
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Call center experience
- Quality assurance
- Salesforce
- Empathy and patience
Languages
French
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Support Specialist
SCI Lease Corp
03.2025 - 12.2025
Flight Attendant
Air Canada Rouge
08.2024 - 10.2024
Secretary
Viamonde School Board
09.2021 - 06.2023
GED -
GED