Meranda Caballero
Gatineau,Canada
Summary
Motivated and dedicated psychology undergraduate with a strong academic foundation in psychology and research methodologies. Proficient in conducting comprehensive literature reviews, designing research proposals, and applying both qualitative and quantitative methods to explore complex psychological phenomena. Demonstrated ability to manage multiple priorities and foster collaborative relationships. Eager to contribute to impactful research under the guidance of experienced professionals and advance the understanding of psychological well-being.
Overview
9
9
years of professional experience
Work History
Customer Happiness Team Lead
Cozey
03.2024 - Current
- Leading a team of 10+ in delivering top-tier customer service
- Implementing innovative strategies to improve customer satisfaction
- Mastering CRM systems to streamline operations
- Resolving complex customer issues
- Boosting team morale, resulting in a 20% decrease in turnover
Customer Happiness Specialist
Cozey
09.2023 - 03.2024
- Provided customers with gracious, quick and efficient service through modeling behaviors
- Identified needs and recommended quality improvements, creating perceived value for customers
- Defined and set team direction and provided guidance to members of team
Member Happiness Specialist
Goodfood
09.2021 - 09.2023
- Leadership development program
- Staff Support
- Project management in Diversity & Inclusion
- Answered phone calls and emails, responding to customer inquiries and directing them to the appropriate staff member
Store Manager
Le Grenier
06.2019 - 04.2021
- Covered daily business requirements with well-organized schedules and properly delegated assignments
- Supervised and guided employees to reach company objectives
- Organized training for new team members and routine retraining for established employees
Team Lead
SSP Canada
03.2018 - 11.2018
- Provided leadership, guidance, and mentorship to a team of 15
- Resolved conflicts between team members, creating a positive working environment
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement
Cashier
Walmart Canada
03.2017 - 02.2018
- Performed daily store opening and closing duties, ensuring that all store policies were followed
Store Clerk
RG Nettoyeur
02.2016 - 03.2017
- Processed returns, exchanges, and refunds accurately and in accordance with company policy
Education
Bachelor of Arts - Psychology and Gender Studies
University of Ottawa
Ottawa, ON12-2025
DEC - Psychology
Vanier College
12.2018
GED -
Riverdale High School
06.2016
Skills
- Ethics compliance
- Research design
- Quantitative research
- Qualitative research
- Methodology development
- Critical thinking
- Academic writing
- Literature review
Languages
English
Native or Bilingual
French
Native or Bilingual
Sign Language
Professional Working
References
Available upon request
Timeline
Customer Happiness Team Lead
Cozey
03.2024 - Current
Customer Happiness Specialist
Cozey
09.2023 - 03.2024
Member Happiness Specialist
Goodfood
09.2021 - 09.2023
Store Manager
Le Grenier
06.2019 - 04.2021
Team Lead
SSP Canada
03.2018 - 11.2018
Cashier
Walmart Canada
03.2017 - 02.2018
Store Clerk
RG Nettoyeur
02.2016 - 03.2017
DEC - Psychology
Vanier College
GED -
Riverdale High School
Bachelor of Arts - Psychology and Gender Studies
University of Ottawa
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