Summary
Overview
Work History
Education
Skills
Languages
Certification
Training
Timeline
Generic

Meraluna Saromines

Calgary,Canada

Summary

Experienced hospitality expert with a strong background at AIDA Cruises, focusing on exceptional guest service and effective team supervision. Proven ability to optimize bar operations and increase sales via efficient inventory control and upselling methods. Skilled in Microsoft Office Suite and promoting multicultural communication for outstanding guest satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Food Server

Denny’s Crowfoot
Calgary, Canada
09.2023 - 06.2025
  • Delivered prompt and courteous service during high-traffic breakfast and lunch hours
  • Upsold high-margin menu items and promoted specials to increase sales
  • Encouraged Google reviews to promote service excellence and online visibility
  • Maintained a clean and organized section, completed side duties, and ensured stock levels
  • Created a positive dining experience that built guest loyalty

Assistant Bar Manager

AIDA Cruises
Rostock, Germany
05.2022 - 02.2023
  • Managed bar and lounge operations aboard a cruise ship
  • Supervised and trained up to 20 staff in beverage service and hygiene standards
  • Monitored inventory, placed orders, and implemented sales initiatives
  • Resolved guest complaints while maintaining service excellence

Bartender

AIDA Cruises
Rostock, Germany
06.2018 - 05.2022
  • Crafted and served premium cocktails and beverages
  • Advised guests on drink options and upsold premium selections
  • Participated in bar inventory and stock control

Bar Waiter

AIDA Cruises
Rostock, Germany
04.2016 - 03.2018
  • Provided beverage service to international cruise guests
  • Took and served drink orders efficiently
  • Promoted drink specials and loyalty programs

Education

Diploma in Hospitality Management & Tourism - Beverage Management

Southern Alberta Institute of Technology (SAIT)
Calgary, Canada
06-2025

Bachelor of Science - Hospitality Management

Cebu Technological University
Cebu, Philippines
11.2012

Skills

  • Microsoft Office Suite
  • Point of sale systems
  • Guest service excellence
  • Team supervision and training
  • Event and beverage management
  • Multicultural communication
  • Hygiene and quality standards

Languages

English: Fluent, German: B1.2 (Placement test passed on AIDA Cruises, via inlingua Rostock, 2017), Filipino: Native

Certification

  • Pro Serve

Training

  • Food & Beverage Server (Post-Graduate Internship) - Bent Pine Golf Club, Vero Beach, Florida, USA - November 2013 – April 2014
  • Delivered exclusive à la carte service and event support for club members
  • Coordinated service between kitchen and floor staff during golf tournaments
  • Food & Beverage Server (Post-Graduate Internship) - Country Club of Sapphire Valley, North Carolina, USA - April 2013 – October 2013
  • Offered luxury guest service in a private resort setting
  • Assisted with weddings and VIP events, ensuring personalized guest experiences
  • Hostess (On-the-Job Training) - Six Flags New England, Agawam, Massachusetts, USA - March 2012 – July 2012
  • Welcomed guests, managed seating, and promoted seasonal offers
  • Supported front- and back-of-house during peak park operations
  • On-the-Job Training – Housekeeping, Restaurant & Banquet - Sarrosa International Hotel and Residential Suites, Cebu City, Philippines - October 2009 – February 2010
  • Assisted in cleaning, guest room inspections, and banquet service
  • Took food orders and ensured smooth restaurant and breakfast service

Timeline

Food Server

Denny’s Crowfoot
09.2023 - 06.2025

Assistant Bar Manager

AIDA Cruises
05.2022 - 02.2023

Bartender

AIDA Cruises
06.2018 - 05.2022

Bar Waiter

AIDA Cruises
04.2016 - 03.2018

Diploma in Hospitality Management & Tourism - Beverage Management

Southern Alberta Institute of Technology (SAIT)

Bachelor of Science - Hospitality Management

Cebu Technological University

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Meraluna Saromines