Merala Yashwanth

• Delivered 100% remote customer support, answering inbound calls from existing clients in the telecommunications and fintech sector.
• Assisted customers by presenting tailored product and service solutions, ensuring alignment with their needs.
• Handled objections effectively by explaining product benefits and resolving concerns with professionalism.
• Consistently exceeded performance targets, earning recognition for upselling success and customer satisfaction.
• Utilized CRM tools to log interactions, manage compliance documentation, and track issue resolution.
• Developed strong multitasking skills by navigating multiple software applications while maintaining accuracy and efficiency.

Key Achievements:

• Increased customer satisfaction scores by 15% within six months through active listening and personalized support.
• Ranked among the top 10% of associates for meeting sales bonus targets in consecutive quarters.

• Supported clients through property consultations, documentation, and financial discussions.
• Processed and tracked sales documentation in alignment with compliance protocols.
• Delivered superior service by following up on leads and maintaining ongoing client relationships.
• Promoted team collaboration and resolved customer issues professionally and promptly.
• Identified opportunities and strategies to increase sales.
• Managed daily operations within the sales department including scheduling shifts, assigning tasks, and setting deadlines.

• Conducted end-to-end customer onboarding and ensured thorough post-sale support.
• Recommended tailored real estate solutions based on customer needs and goals.
• Managed multiple tasks under time-sensitive conditions, maintaining accuracy and attention to detail.
• Contributed to a respectful, inclusive team environment through knowledge-sharing and mentoring.
• Coached junior members of the team on best practices for delivering successful pitches.
• Collaborated with marketing department on developing compelling materials for prospective customers.

• Handled multiple customer interactions daily, providing clear communication and service excellence.
• Ensured accurate processing of transactions and documentation.
• Demonstrated patience, empathy, and professionalism in handling customer concerns.
• Maintained organized schedules and site visits while ensuring complete follow-through.
• Helped customers find and select products.
• Greeted customers warmly and offered assistance.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.