Meoshe Hall

Scarborough

Summary

Resilient and highly focused, bringing over 6 years of experience as a customer service professional in fast-paced environments. Demonstrated ability to make calm and clear decisions under pressure, managing emergency inquiries and diffusing high-stress interactions. Strong emphasis on providing empathetic support. Seeking to contribute to public safety and operational excellence as a Communication Operator with the Toronto Police Service.

Overview

years of professional experience

Work History

Customer Service Representative

Zedd Solutions

04.2023 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handle escalated supervisor-level calls and resolve complex issues under pressure.
Document sensitive caller information quickly and accurately using internal systems.
Consistently meet performance benchmarks for responsiveness and quality assurance.
Collaborate with team leads to address caller emergencies and follow proper procedures.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed approximately 40 incoming calls and emails per day from customers.

Overnight Stocker

Walmart

04.2022 - 08.2023

Maintained efficiency and organization during independent overnight shifts.
Ensured safety and cleanliness in the work environment while assisting occasional after-hours customers.
Developed attention to detail and reliability in a fast-paced setting.
Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day's operation.
Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.

Skills

Professional composure
Effective multi-tasking
Trust-building in customer interactions
Effective problem solving with strict protocol adherence

Proficient in CRM platforms and Microsoft Office Suite
Active listening
Critical thinking

Summary of Qualifications

- Over 6 years of combined experience in customer service, retail, and call center roles, including handling both regular and supervisory calls.
- Exceptional communication skills, both verbal and written, with the ability to connect with customers and provide outstanding service.
- Proficient in managing a variety of customer inquiries, resolving issues, and processing transactions efficiently.
- Skilled in utilizing technology and software, including CRM systems, to streamline processes and enhance customer interactions.
- Demonstrated ability to work independently while also thriving in a collaborative, team-oriented environment.
- Flexible availability, including evenings and occasional Saturday shifts.

Timeline

Customer Service Representative - Zedd Solutions

04.2023 - Current

Overnight Stocker - Walmart