Meno Toscano
Los Angeles
Summary
Retail Business Manager professional with 14 years of experience in sales, business management, personal styling and visual merchandising.
Overview
14
14
years of professional experience
Work History
Brand Ambassador
Saks Fifth Avenue
10.2023 - Current
- Developed relationships with clients for increased loyalty and repeat business.
- Worked to build relationships with customers and built potential for additional sales.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to event marketing, sales and brand promotion.
- Developed, maintained and utilized diverse client base.
Creed Fragrances Business Manager
Nordstrom
06.2021 - 10.2023
- Set and exceed company and personal sales goals while supporting the goals of the team
- Build and maintain strong vendor relationships to maximize business results
- Manage the scheduling and execution of vendor events and promotions
- Be a great team player by doing my part to keep the department ready for its close-up, including stocking, re-merchandising, display, merchandise transfers and light cleaning
- Build long-lasting relationships with customers who have a passion for the latest cosmetics, beauty and fragrance trends. From greeting them in the store and suggesting new styles to checking in with them later and inviting them to exclusive events and promotions
- Give honest, tactful feedback and guidance to customers on beauty products.
Floor Manager
Nordstrom
05.2020 - 06.2020
- Ensure sales team are delivering outstanding customer service by teaching, coaching on the spot and leading by example
- Assist the store manager in achieving department volume and productivity goals by developing and executing a business plan
- Work with visual merchandising team to ensure merchandising and presentation standards are met
- Assist logistics team in ensuring accurate inventory management and achieve shrinkage goals.
Assistant Department Manager
Nordstrom
07.2019 - 05.2020
- Recruit, hire, train, develop, motivate and schedule the team
- Assist the department manager in achieving department volume and productivity goals by developing and executing a business plan
- Ensure salespeople are delivering outstanding customer service by teaching, coaching and leading by example
- Work with the department manager to ensure merchandising and presentation standards are met
- Build long lasting relationships and create a loyal customer following by actively selling on the floor
- Assist the department manager in ensuring accurate inventory management and achieve shrinkage goals
Men’s Fragrances & Grooming Business Manager
Nordstrom
04.2019 - 07.2019
- Assist department manager in building weekly schedule and document conversations in employee profile
- Ensure salespeople are delivering outstanding customer service by teaching, coaching on the spot and leading by example
- Assist the department manager in achieving department volume and productivity goals by developing and executing a business plan
- Work with the department manager to ensure merchandising and presentation standards are met
- Build long lasting relationships and create a loyal customer following by actively selling on the floor
- Assist the department manager in ensuring accurate inventory management and achieve shrinkage goals
Assistant Department Manager Men’s Apparel
Nordstrom
11.2018 - 04.2019
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
Men’s Fragrances & Grooming Business Manager
Nordstrom
12.2016 - 11.2018
- Build long-lasting relationships with customers who have a passion for the latest grooming and fragrance trends
- From greeting them in the store to checking in with them later and inviting them to exclusive events and promotions
- Give honest, tactful feedback and guidance to customers on grooming products
- Set and exceed company and personal sales goals while supporting the goals of the team
- Build and maintain strong vendor relationships to maximize business results
- Manage the scheduling and execution of vendor events and promotions
- Be a great team player by doing your part to keep the department ready for its close-up, including stocking, re- merchandising, display, merchandise transfers and light cleaning
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
Sales Associate Men’s Apparel
Nordstrom
09.2014 - 12.2016
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed promotional strategies to increase store sales and meet monthly sales targets.
- Developed loyal customer base by providing excellent customer service.
- Processed incoming stock and documented product information to manage inventory levels.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
Personal Stylist
Nordstrom
05.2012 - 09.2014
- Consistently seek new fashion and product knowledge to act as an expert for the customer
- Provide expertise and honest confident feedback regarding merchandise style and fit
- Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events
- Develop an extensive personal clientele
- Set and achieve sales goals
- Provide honest and confident feedback to customers about style and fit
- Grow sales by opening new Rewards program accounts
- Work with the team to keep the department "runway ready, " which means stocking, re-merchandising, display, price markdowns, merchandise transfers and light cleaning.
Sales Associate Men’s Clothing & Furnishings
Nordstrom
06.2010 - 05.2012
- Generated new sales leads to achieve and exceed monthly sales goals.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Business Administration
Santa Monica College
Santa Monica, CAInstituto Tecnologico De Monterrey
MexicoSkills
- Leadership
- Staff Management
- Business Administration
- Recruiting and Hiring
- Retail Operations Management
- Customer Retention
- Improve Performance
- Sales and Marketing
- Employee Scheduling
- Staff Training
- Coaching and Mentoring
- Business Growth Initiatives
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Brand Ambassador
Saks Fifth Avenue
10.2023 - Current
Creed Fragrances Business Manager
Nordstrom
06.2021 - 10.2023
Floor Manager
Nordstrom
05.2020 - 06.2020
Assistant Department Manager
Nordstrom
07.2019 - 05.2020
Men’s Fragrances & Grooming Business Manager
Nordstrom
04.2019 - 07.2019
Assistant Department Manager Men’s Apparel
Nordstrom
11.2018 - 04.2019
Men’s Fragrances & Grooming Business Manager
Nordstrom
12.2016 - 11.2018
Sales Associate Men’s Apparel
Nordstrom
09.2014 - 12.2016
Personal Stylist
Nordstrom
05.2012 - 09.2014
Sales Associate Men’s Clothing & Furnishings
Nordstrom
06.2010 - 05.2012
Business Administration
Santa Monica College
Instituto Tecnologico De Monterrey
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