Mennatallah Elsaban
Guelph,ON
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Help Desk Technician
Camis Inc.
03.2024 - Current
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
Reservation agent
Camis Inc.
05.2022 - 10.2023
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted campers with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Handled billing information over phone.
Student Outreach Facilitator
University of Guelph
07.2022 - 11.2022
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
Customer Service Representative
Concentrix
06.2021 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Computing - Computer Science Honours
University of Guelph
Guelph, ON04.2024
Skills
- Software Updates
- Issue Resolution
- Hardware Repair
- Remote System Analysis
- Ticket management
- Remote Support
- Customer Service
- Problem-solving abilities
Websites
Work Preference
Work Type
Full TimeWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Help Desk Technician
Camis Inc.
03.2024 - Current
Student Outreach Facilitator
University of Guelph
07.2022 - 11.2022
Reservation agent
Camis Inc.
05.2022 - 10.2023
Customer Service Representative
Concentrix
06.2021 - 08.2021
Bachelor of Computing - Computer Science Honours
University of Guelph
Similar Profiles
Lorna YoungLorna Young
Work From Home Agent at CamisWork From Home Agent at Camis
Tracy MarchesichTracy Marchesich
Accounts Payable Clerk at Camis IncorporatedAccounts Payable Clerk at Camis Incorporated
Klare PurfurstKlare Purfurst
Call Center Agent at CamisCall Center Agent at Camis
Nirali PatelNirali Patel
Warehouse Supervisor & Store Associate at Fresh Box MarketWarehouse Supervisor & Store Associate at Fresh Box Market
Chaitanya GheewalaChaitanya Gheewala
Line Cook at Chuck's Roadhouse Bar & GrillLine Cook at Chuck's Roadhouse Bar & Grill