Menna Latif
Toronto,Ontario
Summary
I have an upbeat attitude while greeting and interacting with customers, and answering calls. Accurate when entering information on MlS and keeping organized filing systems! Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
RE/MAX Ultimate Realty Inc.
05.2023 - Current
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Assisted agents in implementing new policies and procedures about the new listing paperwork and contributing to overall operational improvements.
- Developed strong working relationships with team members, fostering a positive work environment.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported agents with administrative tasks such as filing, credit checks, deposits and offer/listing preparation for more efficient office workflow.
- Scheduled/configured appointments accurately using BrokerBay
Receptionist
Malvern Family Resource Centre
06.2022 - 09.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
Education
High School Diploma -
David And Mary Thomson Collegiate Institute
Scarborough, ON06.2022
Skills
- Front Office Management
- Customer Service
- MLS/BrokerBay
- Team Collaboration
Objective
To obtain a part-time position with your company.
Timeline
Front Desk Receptionist
RE/MAX Ultimate Realty Inc.
05.2023 - Current
Receptionist
Malvern Family Resource Centre
06.2022 - 09.2022
High School Diploma -
David And Mary Thomson Collegiate Institute