MengZhe Zhang
Toronto,ON
Summary
Management student looking for a part-time career advisor consultant position in the person who has the ability to sell products and team-building skills to contribute towards the company's success. Having extremely high emotional intelligence allows to communicate with others and build good relationships. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
6
6
years of professional experience
Work History
Sneaker Re-seller
Personal Business
01.2018 - Current
- Outstanding cognitive investment
- Own the extensive customer base
- Assisted customers via live chat and email messaging in determining product features to make purchase choices
- Provided customers with information on shipment amounts and cost of products through email or online support chat
- Photographed and posted product listings online to accurately describe the product's benefits and advantages
- Built relationships with customers and the community to promote long-term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Restaurant Waiter
Mabu Generation
05.2021 - 07.2021
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Operations Assistant (Internship position)
Yunnan Jihai Trade Co., Ltd
07.2020 - 09.2020
- Exclusive decision on fashion trend
- Notable skill on Adobe Photo and Adobe Illustrator
- Served customers in a friendly, efficient manner following outlined steps of service
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor
Restaurant Waiter
Destiny Asian Fusion
01.2018 - 01.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Served needs of more than 56 customers on Valentine's Day
- Greeted and maintained relationships with regular customers
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Trained new servers on restaurant policies and procedures.
Education
Bachelor of Arts - Arts Management
University of Toronto
Scarborough03.2024
Bachelor of Arts - Fashion Management
George Brown College
Toronto, ON04.2021
Skills
- Mandarin
- Good listening skills
- Relationship - Building
- Multitasking abilities
- Basic math
- Customer Service
- Teamwork
- Multitasking Abilities
- Calm Under Pressure
- Computer Skills
- Supervision and Leadership
- Remote Office Availability
- Team Building
- Excellent Communication
- MS Office
- Ability to Drive
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Hobby
1.Snowboarding
2.Golf
3.Seek for restaurant with good food
Timeline
Restaurant Waiter
Mabu Generation
05.2021 - 07.2021
Operations Assistant (Internship position)
Yunnan Jihai Trade Co., Ltd
07.2020 - 09.2020
Sneaker Re-seller
Personal Business
01.2018 - Current
Restaurant Waiter
Destiny Asian Fusion
01.2018 - 01.2020
Bachelor of Arts - Arts Management
University of Toronto
Bachelor of Arts - Fashion Management
George Brown College
Similar Profiles
Mir SarimMir Sarim
Day Trader at Personal BusinessDay Trader at Personal Business
Nataleah DuarteNataleah Duarte
Dog Sitter at Personal BusinessDog Sitter at Personal Business
María Magdalena Orta RecioMaría Magdalena Orta Recio
Founder & Event Director at Personal BusinessFounder & Event Director at Personal Business
Sean Kenneth CabalesSean Kenneth Cabales
Online Customer Service Assistant at Personal BusinessOnline Customer Service Assistant at Personal Business
Sinthuja VijayarajSinthuja Vijayaraj
Intern Waitress at Cibo Wine BarIntern Waitress at Cibo Wine Bar