Kathy Liu
Scarborough,ON
Summary
Experienced Dental Hygienist with six years of expertise in all aspects of preventive dental treatment, administrative and management skills. Effective communicator with success in teaching patients and community about oral care. Quick to build relationships with patients and working with team memebrs to achieve ultimate patient care
Overview
6
6
years of professional experience
Work History
Dental Hygienist
Dr. John S Yun Dentistry Professional Corporation
11.2022 - Current
- Completed administrative patient intakes with Medical histories, insurance information and mandated forms.
- Answered telephone calls to offer office information, scheduling appointments , and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Provided high quality dental hygiene treatment to patients with different age groups.
Dental Hygienst
Dr. Banh Dentistry Professional Corporaiton
09.2017 - Current
- Improved patient oral health by conducting thorough dental scaling, polishing, fluoride treatment and providing personalized home care instructions.
- Worked with dentists in developing and implementing personalized care plans for dental patients.
- Utilized digital radiography techniques to capture and develop high-quality dental images.
- Cultivated interpersonal skills by building positive relationships with patients and colleagues.
- Streamlined appointment scheduling process for better time management and increased overall productivity.
- Participated in continuing education courses to stay current on industry best practices and emerging technologies within the field of dental hygiene.
Dental Hygienist , Practice Owner
K, Liu Dental Hygiene
01.2021 - 11.2022
- Gained strong leadership skills by identifying and solving problems arisen in the clinic and within staff members
- Took clinic co-coordinator role while providing high quality dental hygiene care to public
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services, and collecting co-payments.
- Implemented modern technology such as intraoral camera and HVE suction systems to facilitate patient education and comfort
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
Education
Advanced Diploma - Dental Hygiene
Confederation College of Applied Arts And Technology
Thunder Bay, ON06.2017
Bachelor of Science - Life Sciences
McMaster University
Hamilton, ON11.2014
Skills
- Patient relationship building
- Dental software proficiency
- Infection Control
- Written Communication
- Interpersonal Communication
- Dependable and Responsible
- Critical Thinking
- Time Management
- Flexible and Adaptable
Languages
English
Chinese (Mandarin)
Timeline
Dental Hygienist
Dr. John S Yun Dentistry Professional Corporation
11.2022 - Current
Dental Hygienist , Practice Owner
K, Liu Dental Hygiene
01.2021 - 11.2022
Dental Hygienst
Dr. Banh Dentistry Professional Corporaiton
09.2017 - Current
Advanced Diploma - Dental Hygiene
Confederation College of Applied Arts And Technology
Bachelor of Science - Life Sciences
McMaster University
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