Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

MengYue Sun

New Westminster,BC

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Receptionist

PrecisionCare Physiotherapy Clinic
04.2021 - Current
  • Managed the creating of customer/patient profiles - provided consistency for the physiotherapists and patient schedules
  • Managed approximately 30 incoming calls, emails and faxes per day from customers
  • Experienced and knowledgeable with scheduling apps and responsible for ‘End of Day’ settlements for the clinic
  • Managed the bi-weekly billing and invoicing insurance companies, including ICBC, WCB, VCH, and private insurances
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes. For example, steering documents and customer follow-ups with adjustors, case managers and legal representatives
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Optometric Assistant

Grace Eyewear
08.2021 - 10.2022
  • Assisted optometrists in conducting eye exams for accurate diagnosis and treatment planning. Explained process and operated equipment such as Auto-refractor, Snellen chart, pupil distance meter, and phoropters kit
  • In charge of creating customer profiles, inventories, and special orders.
  • Piloted cash register, book keeping, inventory, scheduling appointments and responsible for training new employees
  • Managed inventory of optical supplies and settlements, ensuring availability of necessary materials for daily operations.
  • Educated patients on proper contact lens care, reducing the incidence of infections and complications.
  • Contributed to increased sales by effectively promoting optical products and services based on individual patient needs. To which receiving the TOP SALES award of 2021
  • Enhanced patient satisfaction by providing efficient and friendly service during their visits.
  • Increased repeat business through exceptional customer service and follow-up communications with patients about their eye care needs.

Omni Specialist/Customer Service (seasonal)

Best Buy
12.2020 - 01.2021
  • Responsible for return and exchanges of goods approximately 40 customer pickups and return per day
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Developed strong client relationships through consistent communication and attentive service.
  • Collaborated with cross-functional teams to achieve project goals.

Front Desk/Customer Service

OMAC Taekwondo
10.2018 - 03.2020
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
  • Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
  • Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
  • Responsible for coordinating approximately 20 level test for students during exam quarters
  • Managed invoicing procedures accurately resulting in fewer billing disputes from guests.

Restaurant Server

Manchu Wok
11.2016 - 09.2018
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests
  • Managed approximately 30 incoming orders per day from customers

Education

Bachelor of Arts - Sociology

University of British Columbia
Vancouver, BC
05.2024

High School Diploma -

New Westminster Secondary School
New Westminster, BC
06.2018

Skills

  • Martial arts training for 45 years
  • Experienced in recruiting, training, and leading a team
  • Service-Oriented Mindset
  • Confident public speaker and presenter, groups, and individuals
  • Demonstrated skilled communication skills
  • Scheduling Appointments
  • Leadership skills developed through extensive campus, community, and work environment
  • Bookkeeping
  • File Management
  • Administrative Support

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Affiliations

  • Workshop Assistant for Horses Healing Hearts Equine-Facilitated Wellness

Timeline

Optometric Assistant

Grace Eyewear
08.2021 - 10.2022

Receptionist

PrecisionCare Physiotherapy Clinic
04.2021 - Current

Omni Specialist/Customer Service (seasonal)

Best Buy
12.2020 - 01.2021

Front Desk/Customer Service

OMAC Taekwondo
10.2018 - 03.2020

Restaurant Server

Manchu Wok
11.2016 - 09.2018

Bachelor of Arts - Sociology

University of British Columbia

High School Diploma -

New Westminster Secondary School

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MengYue Sun