Mengting (Chelsea) Wan

• Planned three major events for the shopping mall including Easter Holiday, Halloween and Christmas, arranging magic shows, face painting, balloon twisters and designing event stages and maps. Managed promotions and budgeting, and ensured smooth execution on event days.
• Handled all inquiries from mall guests and tenants, distributed relevant billing documents, booked meeting rooms, prepared quotations, and ensured the smooth operation of all daily activities within the mall.
• Responsible for issuing bills for all properties managed by the company and handling financial transactions at the bank.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

• Scheduled and confirmed patient appointments and consultations.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Processed patient intake information and updated medical records prior to treatment.
• Performed bookkeeping duties, preparing and sending financial statements or bills to accounting department.
• Created spreadsheets in Microsoft Excel for record-keeping and reporting.

• Maintained daily calendars, set appointments with clients and planned daily office events.
• Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
• Assisted with preparing official checks and transaction law documents for clients.
• Deposited checks for clients outside of the town every month and notify them on time.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

• Respond to telephone and email inquiries, providing quality services to customers

Responsible for all aspects of a project from the time the clients walk in the door to the final installation of the flooring and carpet. This involves working closely with clients to get ideas of what they want for their homes or business, providing documents to help clients get the strata approval, quote prices and schedule the installation date

• In charge of editing advertisements on 6 Craigslist accounts, 2 KIJIJI accounts, Instagram, Pinterest and Facebook marketplace of the company with great efficiency and effectiveness

• Make telephone sales, build and maintain strong relationships with clients.

• Assisted teachers with drama lesson preparation, arranged and led activities for students, including do some games, practice lines and have rehearsal.
• Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
• Helped students master learning concepts through one-on-one and small group tutoring.