Mengstu Tsegay
Windsor,ON
Summary
Adept at driving operational excellence, I spearheaded initiatives at Getachew and Mengstu Cattle Fattening that enhanced equipment performance and customer satisfaction. My strategic approach to logistics management and decision-making led to significant financial and safety improvements, showcasing my ability to manage staff effectively and achieve results. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Mengstu Hailu Supermarket
01.2021 - 03.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Manager
Mengstu Hailu Constraction
01.2018 - 12.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Supply Chain Manager
Goitom and Mengstu Sand Stone Supply Association
08.2013 - 09.2014
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
- Oversaw demand planning, purchasing, and logistics.
- Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection.
- Enhanced inventory accuracy with the implementation of a robust cycle counting program.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Improved, standardized and documented planning and scheduling processes.
- Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
- Increased customer satisfaction levels by ensuring on-time delivery of products through proactive shipment tracking and issue resolution.
- Streamlined transportation operations, optimizing routing plans and reducing fuel consumption costs.
Manager of Operations
Getachew and Mengstu Cattle Fattening
07.2012 - 06.2013
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
- Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.
- Analyzed sales data to identify trends and areas for expansion, contributing to strategic planning and growth.
- Conducted market research to inform operational adjustments, keeping company competitive in changing landscape.
- Fostered safety-first culture, implementing new policies that led to decrease in workplace accidents.
- Developed and implemented strategies to maximize customer satisfaction.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
Bachelor of Science - Applied Physics
Dilla University
Dilla, Ethiopia 07.2012
Skills
- Logistics Management
- Decision-Making
- Customer Service
- Staff Management
- Operations Management
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Sales Techniques
- Schedule Preparation
- Sales management
- Marketing
- Negotiation
- Product Management
- Financial Management
- Contract Management
- Problem-Solving
- Excellent Communication
- Managing Operations and Efficiency
- Task Delegation
- Active Listening
- Process Improvement
- Self Motivation
- Reliability
- Problem-solving abilities
- Budget Management
- Analytical Skills
- Emergency Response
- Schedule oversight
- Human Resources Management
- Professionalism
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Professional Working
Tigrinya
Native or Bilingual
Amharic
Native or Bilingual
Certification
- CM - Certified Manager Certification
Timeline
Manager
Mengstu Hailu Supermarket
01.2021 - 03.2024
Manager
Mengstu Hailu Constraction
01.2018 - 12.2022
Supply Chain Manager
Goitom and Mengstu Sand Stone Supply Association
08.2013 - 09.2014
Manager of Operations
Getachew and Mengstu Cattle Fattening
07.2012 - 06.2013
Bachelor of Science - Applied Physics
Dilla University
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