Mengna Hua
London
Summary
Versatile and dynamic, with a proven track record at MeiShi International School, I excel in multitasking and problem-solving, ensuring high standards of customer service and kitchen efficiency. My bilingual ability and dedication to sanitation and safety have significantly enhanced operational flow and customer satisfaction, showcasing my ability to adapt and thrive in diverse environments.
Overview
27
27
years of professional experience
Work History
Crew Kitchen Staff Member
Asian Wok
12.2017 - Current
- Enhanced customer satisfaction by consistently providing high-quality food and maintaining a clean, organized kitchen environment.
- Followed all safety protocols and maintained a safe working environment, reducing the risk of accidents or injuries.
- Increased kitchen efficiency by streamlining workflow processes and implementing time-saving techniques during peak hours.
- Played a role in maintaining high health inspection scores through diligent cleaning practices and adherence to sanitation guidelines.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Administrative Assistant
Family Business English Training Center
01.2008 - 06.2021
- Delivered customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Front Counter Crew Member
Manchu Wok
09.2016 - 04.2020
- Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
- Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
- Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
- Maintained a clean and organized workspace for better efficiency during peak hours.
- Promoted a welcoming atmosphere through friendly interactions with both new and returning customers.
Assistant Teacher
QSI International School Chengdu China
09.2007 - 09.2008
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Kindergarten Teacher
MeiShi International School
07.2003 - 06.2007
- Built positive relationships with students and families for safe, trusted learning support.
- responsible for teaching a variety of subjects; Math Science, Reading, music and Chinese
- First Kindergarten teacher at MeiShi International school
- Improved student reading skills by implementing phonics-based instruction and guided reading activities.
Retail Sales Associate
LiDo Market
05.1998 - 07.2000
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items.
Education
No Degree -
National Higher Education Exams For Self Taught
Chengdu ChinaSkills
- Organization and planning
- Food presentation
- Knife handling skills
- Problem solving skills
- Customer services
- Multitasking
- Sanitation and safety
- Positive attitude
- Kitchen cleaning and maintenance
- Bilingual
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Crew Kitchen Staff Member
Asian Wok
12.2017 - Current
Front Counter Crew Member
Manchu Wok
09.2016 - 04.2020
Administrative Assistant
Family Business English Training Center
01.2008 - 06.2021
Assistant Teacher
QSI International School Chengdu China
09.2007 - 09.2008
Kindergarten Teacher
MeiShi International School
07.2003 - 06.2007
Retail Sales Associate
LiDo Market
05.1998 - 07.2000
No Degree -
National Higher Education Exams For Self Taught
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