Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Intern
Meng（Mandy） Tian

Meng（Mandy） Tian

Nanaimo,BC

Summary

Graduate student at Vancouver Island University. Extensive work experience in the hospitality industry. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Office Manager

Ingonish Harbour Resort Inc
Ingonish, NS
08.2020 - 01.2022
  • Coordinate the personnel to strengthen team cooperation and manage the weekly shifting schedules
  • Carry out market surveys to predict the passenger flow in the next 3 months and adjust room prices accordingly
  • Assist in handling abnormal check-outs and customer complaints
  • Supervise the front-desk work; check daily reports, contingency lists, and credit card authorization reports
  • Communicate with customers in the lobby and deal with their concerns

Front Desk

Knotty Pine Cottages
Ingonish Beach, NS
11.2019 - 07.2020
  • Greeted customers and performed check-in/out duties
  • Took, adjusted, or canceled the reservations
  • Picked up phone calls, checked emails, and answered the inquiries

Front Desk Agent

Courtytard by Marritott
Halifax, NS
05.2019 - 10.2019
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.

Education

Bachelor of Hospitality & Tourism Management (BHTM) -

Cape Breton University
Sydney, NS
05.2020

Bachelor of Science - Marine Technology (Remote Sensing and Information Processing

Tianjin University of Science and Technology
05.2016

Master of Arts - Sustainable Leisure Management

Vancouver Island University
Nanaimo, BC

Skills

  • Customer Service Excellence
  • MS Office
  • Cultural Awareness and Sensitivity
  • Courteous and Professional
  • Reliable and Punctual
  • Customer Communications

Languages

  • English, Mandarin

Certification

  • [Standard First Aid CPR/AED Level C] - [2023]

Timeline

Office Manager

Ingonish Harbour Resort Inc
08.2020 - 01.2022

Front Desk

Knotty Pine Cottages
11.2019 - 07.2020

Front Desk Agent

Courtytard by Marritott
05.2019 - 10.2019

Bachelor of Hospitality & Tourism Management (BHTM) -

Cape Breton University

Bachelor of Science - Marine Technology (Remote Sensing and Information Processing

Tianjin University of Science and Technology

Master of Arts - Sustainable Leisure Management

Vancouver Island University

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Meng（Mandy） Tian