MengJiao (Olivia) Ye
Ottawa,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Product Manager
Maxonn Fashion
04.2023 - Current
- Communicate effectively with clients to provide updates on project milestones and deadlines.
- Analyze product documentation provided by clients and translate/communicate relevant production details to the production team to meet client expectations.
- Collaborate with production team to develop/coordinate production schedules related to samples/bulk order to improve closeout rates.
- Coordinate with factories on sampling and bulk production details to meet deadlines.
- Coordinate meetings and decisions with internal team and clients to meet requirements.
- Adjust/calculate margins, provide FOB/DDP price to the clients and negotiate prices with clients.
Customer Service Representative & Receptionist
UniUni Express
09.2023 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints by email, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Ensure each parcel is accurately entered into the system upon arrival, including parcel ID, sender and recipient information, parcel contents, weight, and dimensions.
- Regularly update the parcel status, such as arrived, ready for pickup, picked up, etc.
Cashier
Tim Hortons
09.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Applied Science - Business Accounting
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON12.2022
Skills
- Project Planning
- Client Communication
- Production Development
- Provide Quotation
- Price Negotiation
- Tech Pack Analysis
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Customer Service Representative & Receptionist
UniUni Express
09.2023 - 11.2023
Product Manager
Maxonn Fashion
04.2023 - Current
Cashier
Tim Hortons
09.2021 - 02.2022
Associate of Applied Science - Business Accounting
Cambrian College of Applied Arts And Technology
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