Mengfan Zheng
Burnaby,Canada
Summary
Dynamic professional with a proven track record, enhancing client satisfaction and loyalty while achieving exceptional sales results. Skilled in client relationship management and proficient in Mandarin, adept at cross-selling and adapting to new challenges. Successfully managed high-profile events and consistently exceeded sales goals, demonstrating a strong blend of interpersonal and analytical skills.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Iden & Quanjude Beijing Duck House
Vancouver, Canada
09.2023 - Current
- Facilitated efficient daily tasks in the store.
- Coordinated daily employee work schedules.
- Facilitated seamless operations in the floor and kitchen.
- Conducted position-specific training for new employees.
- Cultivated and sustained relationships with VIP members.
- Organized large-scale private events such as Tiffany & Co., weddings, conferences.
- Inspected dining and serving areas for cleanliness and proper setup.
- Boosted brand visibility via social media platforms.
- Ordered supplies from vendors as needed while staying within budget guidelines.
Stock Operation
Zimmermann
Costa Mesa, California
07.2021 - 08.2022
- Process and finalize all web-based purchases each day.
- Resolved stock discrepancies on a weekly basis.
- Supported overall store management.
- Processed and coordinated store transfers efficiently.
- Supported other local store locations.
Client Advisor
Louis Vuitton
Costa Mesa, California
09.2020 - 05.2021
- Ensured exceptional client satisfaction.
- Enhanced client loyalty by addressing their needs post-visit.
- Presented innovative proposals to clients.
- Achieved higher-than-expected results across various sales segments consistently.
- Discover to Uncover the clients.
- Maintained updated knowledge of new store inventory including jewelry, ready-to-wear and exotic items.
- Reset store displays for special events and seasonal merchandise changes.
Sales Associate
Coach
Costa Mesa, California
11.2019 - 05.2020
- Position terminated as a result of the Covid pandemic.
- Achieved higher than expected sales goals and KPI metrics such as UPT, ADP, and AUR.
- Successfully managed high traffic during peak holiday seasons.
- Provided support to Back of House team as necessary.
- Trained new team members in cash register operation, stock procedures, and customer services.
Sales Associate
Tumi
Beverly Hills, USA
01.2019 - 07.2019
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maintained records related to sales for store management.
- Managed in-store repair services.
- Managed processing of daily incoming and outgoing shipments.
- Handled customers' purchases and personalized services based on their preferences.
Education
Bachelor of Science - Computer Science
University of California, Irvine
Irvine, USA06-2020
High School Diploma -
Western Christian High School
Upland, USA06-2016
Some College (No Degree) -
Irvine Valley College
Irvine, USASkills
- Cross-selling techniques
- Client Relationship Management
- Proficient in Mandarin Communication
- Adaptive Learner
Affiliations
- Participated in a one-week volunteer activity in Mexico
Languages
English
Professional
Mandarin
Native/ Bilingual
Timeline
Assistant Manager
Iden & Quanjude Beijing Duck House
09.2023 - Current
Stock Operation
Zimmermann
07.2021 - 08.2022
Client Advisor
Louis Vuitton
09.2020 - 05.2021
Sales Associate
Coach
11.2019 - 05.2020
Sales Associate
Tumi
01.2019 - 07.2019
Bachelor of Science - Computer Science
University of California, Irvine
High School Diploma -
Western Christian High School
Some College (No Degree) -
Irvine Valley College
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