Overview
Work History
Education
Skills
Community Engagement
Timeline
Generic

Meng Luo

Vancouver,British Columbia

Overview

4
4
years of professional experience

Work History

Team Member

Tim Hortons & Island Poke
03.2024 - 02.2025
  • Delivered fast, friendly service to over 100 customers per shift in a high-volume, high-pressure environment.
  • Prepared coffee, beverages, and food orders with speed and accuracy, maintaining brand standards.
  • Handled POS system and cash efficiently, and resolved customer issues to ensure satisfaction.
  • Performed opening and closing duties, including setup, cleaning, restocking, and cash reconciliation.

Social Media Marketing Assistant

MICAS
10.2022 - 06.2023
  • Discovered and managed influencer partnerships, achieving an average revenue conversion rate of 76% across all handled accounts.
  • Boosted engagement by 35% through consistent posting of relevant and interactive content on Instagram and TikTok.
  • Responded to and coordinated over 120 outreach emails per day, maintaining communication with influencers.

Sales Associate

Charles Keith
09.2020 - 04.2022
  • Advised 50+ customers daily with personalized styling, boosting monthly sales by 20%
  • Maintained visual displays and store layout to match trends and promotions
  • Operated POS system, handled returns, and restocked efficiently during busy hours
  • Worked with team to meet sales goals and create a welcoming retail environment

Education

Communication

Royal Roads University
Victoria
06-2025

Skills

  • Social Media Marketing
  • English,Chinese and Japanese
  • Team collaboration
  • Customer service
  • Guest services oversight
  • Creative problem solving

Community Engagement

The Mustard Seed Church - Communication Volunteer 06/2024- Present

  • Assisted the Grants Supervisor with fundraising initiatives and media communications, contributed to the planning and delivery of 2 new projects.
  • Designed over 50 posts and other promotional content which was displayed at community events and shared online.
  • Supported newcomers,alcoholics, and other vulnerable individuals at a food bank through direct service and community engagement.

Timeline

Team Member

Tim Hortons & Island Poke
03.2024 - 02.2025

Social Media Marketing Assistant

MICAS
10.2022 - 06.2023

Sales Associate

Charles Keith
09.2020 - 04.2022

Communication

Royal Roads University

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Meng Luo