Meng Cheng
Summary
Customer service with over 17 years of experience in resolving client issues, answering questions. Fully committed to following company procedures and winning loyal customers.
Overview
28
28
years of professional experience
Work History
Correctional Officer
Drumheller Institution
09.2022 - 09.2023
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
Customer Service Representative
BMO Bank Of Montreal
08.2020 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly
- Answered customer telephone calls promptly to avoid on-hold wait times.
Game Dealer
Palace Casino
09.2007 - 06.2016
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining
- Adhered to company and game policies as well as state and federal regulations.
Financial Advisor
Construction Bank Of China
09.1995 - 12.2015
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial
- Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
Education
Bachelor Of Accounting - Finance
Renmin University of China
Shandong01.2005
Skills
- Empathy, time management
- Active listening
- Emotional intelligence
- Problem-solving
Timeline
Correctional Officer
Drumheller Institution
09.2022 - 09.2023
Customer Service Representative
BMO Bank Of Montreal
08.2020 - 10.2020
Game Dealer
Palace Casino
09.2007 - 06.2016
Financial Advisor
Construction Bank Of China
09.1995 - 12.2015
Bachelor Of Accounting - Finance
Renmin University of China
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