Mene Akie
Winnipeg,MB
Summary
Enthusiastic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with an adaptable approach. Exceptional knowledge in loans, credit cards, and banking services, willing to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Banking Advisor
Royal Bank Of Canada, RBC
11.2023 - Current
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Educated customers on digital banking platforms, encouraging the adoption of online services for convenience and efficiency benefits.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
- Contributed to client retention efforts by maintaining a high level of professionalism and exceptional customer support.
- Assisted in the management of risk by adhering to compliance policies and procedures when interacting with clients.
Customer Service Representative
NTT Business Process Outsourcing/ Brim Financial
01.2023 - 11.2023
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Reduced wait times for callers by effectively managing high call volumes and promptly handling inquiries.
- Maintained up-to-date knowledge of credit card products, services, and policies to provide accurate information to customers.
- Improved customer loyalty with exceptional service, leading to an increase in account retention rates.
- Consistently met or exceeded performance metrics for call quality, resolution time, and customer satisfaction ratings.
- Educated customers on credit card features, and benefits, driving increased utilization of rewards programs and value-added services.
Human Resources Administrator
AGC Limited
01.2021 - 10.2022
- Enhanced employee relations by implementing effective communication strategies and conflict-resolution techniques.
- Streamlined HR processes for increased efficiency by automating manual tasks and introducing new software tools.
- Reduced employee turnover with targeted recruitment strategies, thorough candidate screening, and comprehensive onboarding programs.
- Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
- Developed comprehensive job descriptions to attract qualified candidates while accurately reflecting position requirements and responsibilities.
Loan Recovery Officer
LCredit - Cashigo International Limited
11.2019 - 12.2021
- Recovered delinquent accounts by implementing effective communication strategies and negotiation techniques.
- Improved the company's recovery rate by efficiently managing a portfolio of overdue loans.
- Developed strong relationships with clients, fostering trust and promoting positive outcomes during the recovery process.
- Provided exceptional customer service during challenging conversations, balancing empathy with firmness to achieve desired results.
- Conducted thorough research on debtor profiles to develop tailored approaches for debt recovery campaigns.
Customer Service Agent
MTN Communications
02.2017 - 11.2019
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Delivered personalized support by tailoring interactions based on individual customer preferences and needs.
- Managed key accounts and platinum customers, and escalated network failure to the Engineers.
- Reduced churn to the minimum and analyzed trends in customer decisions.
Education
Bachelor of Science - Economics
Imo State University
Nigeria09.2017
Skills
- Financial Planning
- Loans
- Financial Services
- Critical Thinking
- Credit Risk Evaluation
- Relationship building
- Analytical thinking
- Problem-solving
- Sales and Marketing
- Digital literacy
- Goal Setting
- Attention to detail
Languages
English
Gokana
Timeline
Banking Advisor
Royal Bank Of Canada, RBC
11.2023 - Current
Customer Service Representative
NTT Business Process Outsourcing/ Brim Financial
01.2023 - 11.2023
Human Resources Administrator
AGC Limited
01.2021 - 10.2022
Loan Recovery Officer
LCredit - Cashigo International Limited
11.2019 - 12.2021
Customer Service Agent
MTN Communications
02.2017 - 11.2019
Bachelor of Science - Economics
Imo State University
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