Mendes Joseph
Moncton
Summary
Experienced with providing compassionate care and assistance to individuals in need. Utilizes strong organizational skills and effective communication to enhance client well-being. Track record of fostering supportive environments and adapting to dynamic care requirements.
Overview
10
10
years of professional experience
Work History
Home Help Aide
ComForcare Home Care
09.2024 - 06.2025
- Assisted clients with daily living activities, enhancing comfort and independence.
- Provided companionship and emotional support to improve overall well-being.
- Administered medications as per care plans, ensuring adherence to schedules.
- Coordinated transportation for appointments, facilitating access to essential services.
- Assisted with mobility issues, helping clients maintain independence and improve overall wellbeing.
Home Help Aide
Miracles of Hope Care
02.2024 - 06.2025
- Assisted clients with daily living activities, enhancing comfort and independence.
- Provided companionship and emotional support to improve overall well-being.
- Coordinated transportation for appointments, facilitating access to essential services.
- Provided companionship to clients, participating in social activities and promoting mental health.
- Coordinated with other Home Help Aides to ensure continuity of care during shift changes or staff absences.
Customer Support/Customer Care
NearShore Call Center
11.2022 - 09.2023
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Customer Service Representative
Alorica, Inc
06.2016 - 08.2022
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Managed customer accounts and processed orders using CRM software effectively.
- Collaborated with team members to streamline communication protocols and improve service efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Sales Representative/Customer Care
ERC Global
09.2015 - 06.2016
- Executed sales strategies to meet and exceed monthly targets consistently.
- Developed customer relationships through effective communication and problem-solving strategies.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
Education
No Degree - Buisiness Administration (Discontinued)
IFSA
Miragoane, HaitiCertificate - Financial Services And Insurance Industries
Primerica Insurance Company
United States Of America09-2024
Effective Time Management -
Infotep
Dominican Republic11.2018
Labor-management Conflicts -
Infotep
12.2018
Coaching Techniques -
Infotep
11.2018
Skills
- Strong problem-solving skills
- Excellent time management and organizational abilities
- Strong communication skills
- Attention to detail in visual merchandising and product displays
- Ability to resolve customer issues or complaints
- Collaboration with colleagues
- Ability to answer customer questions and provide recommendations
- Consistent attendance and reliability
- Bathing assistance
- Dressing assistance
- Dementia care
- Personal hygiene assistance
- Meal preparation
- Feeding assistance
- Alzheimer's care
- Laundry services
- Fall prevention
- Toileting assistance
- Housekeeping
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Full Professional
Timeline
Home Help Aide
ComForcare Home Care
09.2024 - 06.2025
Home Help Aide
Miracles of Hope Care
02.2024 - 06.2025
Customer Support/Customer Care
NearShore Call Center
11.2022 - 09.2023
Customer Service Representative
Alorica, Inc
06.2016 - 08.2022
Sales Representative/Customer Care
ERC Global
09.2015 - 06.2016
Labor-management Conflicts -
Infotep
Coaching Techniques -
Infotep
No Degree - Buisiness Administration (Discontinued)
IFSA
Certificate - Financial Services And Insurance Industries
Primerica Insurance Company
Effective Time Management -
Infotep