Summary
Overview
Work History
Education
Skills
Languages
Attributes
Timeline
Generic

MENA BOULUS

Île perrot

Summary

STUDENT SEEKING CASUAL EMPLOYMENT

Flexible and multitasking student with strong interpersonal skills enhanced by taking part in volunteer activities to develop confidence and communication abilities. Bilingual communication, can do attitude and understanding the importance of working as part of a team, learning from others and developing as a professional. Looking for first-time employment in a position that requires a dedicated, young and enthusiastic employee.

Overview

4
4
years of professional experience

Work History

Sales Agent

Rogers Communications
06.2023 - Current
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of the products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Receptionist Administrator

Usine Polymos
11.2022 - 05.2023
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.

Customer Service Representative

Petro Canada
08.2021 - 09.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Packing Worker

Usine avenue du voyageur
02.2020 - 06.2021
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

Education

Bachelor of Science - Software Engineering

Concordia University
Montreal, QC
04.2028

Bachelor of Science - Nutritional Sciences

University of Ottawa
Ottawa, ON
04.2023

High School Diploma -

Riverdale High School
07.2022

High School Diploma -

L’école Saint-Georges
Senneville
07.2022

Skills

  • Client Relations
  • Customer Assistance
  • Sales Training
  • Technical Support

Languages

French
English
Arabic

Attributes

Articulate communicator with three different languages and communication styles required when working with other team members or with customers., Strong morals and ethics ensure honesty, reliability and ability to undertake tasks responsibly., Understanding of the need to remain flexible to support last-minute demands and changes. Comfortable in changing environments and situations, ensuring ability to remain flexible and adaptable at all times.

Timeline

Sales Agent

Rogers Communications
06.2023 - Current

Receptionist Administrator

Usine Polymos
11.2022 - 05.2023

Customer Service Representative

Petro Canada
08.2021 - 09.2022

Packing Worker

Usine avenue du voyageur
02.2020 - 06.2021

Bachelor of Science - Software Engineering

Concordia University

Bachelor of Science - Nutritional Sciences

University of Ottawa

High School Diploma -

Riverdale High School

High School Diploma -

L’école Saint-Georges

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MENA BOULUS