Mena Al-Janabi
Milton,ON
Summary
A dedicated student seeking a barista role to utilize interpersonal skills with prior experience in customer service and fast-paced environments gained through my time at McDonald's.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Camp Counsellor
STEM Camp
Milton, ON
07.2023 - 08.2023
- Addressed camper concerns and promptly resolved disputes.
- Maintained knowledge of emergency procedures and identified hazards to camper safety.
- Enforced camp safety guidelines and conducted disciplinary action following infractions.
- Organized and explained rules for various team games and activities.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with maintenance and improvement of camp property.
Crew Member
Mcdonald's
Milton, ON
08.2020 - 06.2022
- Handled customer complaints in a professional and courteous manner.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Addressed customer complaints by remaking dishes and administering refunds.
- Cleaned and sanitized store restroom areas and stalls.
- Maintained knowledge of store menus to advertise promotions and limited-time offers.
- Explained current promotional information and items to patrons.
- Packed fast food products in approved containers, cups, and bags.
Education
Bachelor of Arts - Political Science And Law
Wilfrid Laurier University
Waterloo, ON04-2028
Skills
- Excellent Communication
- Supervision and Leadership
- Calm Under Pressure
- Flexible and Adaptable
- Team Management
- Public Speaking
Certification
- First Aid & CPR/AED Level C CSA
Timeline
Camp Counsellor
STEM Camp
07.2023 - 08.2023
Crew Member
Mcdonald's
08.2020 - 06.2022
Bachelor of Arts - Political Science And Law
Wilfrid Laurier University
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