Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Memphis Adam McKee

Fort McMurray,AB

Summary

Dynamic customer service professional with a proven track record at Blow Up Your Birthday, excelling in problem resolution and relationship building. Skilled in active listening and critical thinking, I effectively managed high-stress situations, enhancing customer loyalty and driving repeat business through empathetic conflict resolution and collaboration with teams for continuous improvement.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in a service role.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Blow Up Your Birthday
04.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Stage Hand

Sideshow Productions
01.2025 - 03.2025
  • Collaborated with stage managers, directors, and other team members to create visually appealing and functional stage environments.
  • Enhanced stage production quality by efficiently setting up and breaking down sets, lighting, and sound equipment.
  • Stored, loaded and unloaded set pieces and technical equipment for daily performances.
  • Contributed to the successful execution of various shows by maintaining a safe and clean backstage area.
  • Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
  • Demonstrated flexibility in adapting responsibilities as needed due to unexpected circumstances or last-minute changes before showtime.
  • Ensured timely completion of all tasks for seamless transitions between scenes during live performances.

Millwright Helper

West Rock- Grande Prairie
01.2022 - 03.2025
  • Collaborated with cross-functional teams to complete complex projects within deadlines, achieving optimal results.
  • Assisted with the disassembly of machinery during decommissioning projects, ensuring proper handling and disposal of components per company guidelines.
  • Demonstrated commitment to ongoing learning by staying up-to-date on industry trends and best practices, applying newfound knowledge to daily tasks when applicable.
  • Improved equipment efficiency by assisting in the installation, maintenance, and repair of machinery.
  • Participated in regular training sessions to develop skills in different aspects of the millwright trade, enhancing overall job performance.
  • Assisted in rigging operations for moving heavy machinery safely from one location to another within industrial facilities.

Education

Frank Spragins High School
Fort McMurray, AB
06-2024

Skills

  • Customer support
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Product knowledge
  • De-escalation techniques
  • Building rapport
  • Quality control

Languages

English
Professional Working

Timeline

Customer Service Representative

Blow Up Your Birthday
04.2025 - Current

Stage Hand

Sideshow Productions
01.2025 - 03.2025

Millwright Helper

West Rock- Grande Prairie
01.2022 - 03.2025

Frank Spragins High School
Memphis Adam McKee