Summary
Overview
Work History
Education
Skills
Leadership Experience
Languages
References
Timeline
Generic

Memona Jan

Cambridge,ON

Summary

Results-driven IT professional with a robust background in customer service, software development, and network administration. Proven expertise in technical support and troubleshooting has led to successful team projects that improve system efficiency. Strong analytical skills complement coding capabilities, reinforcing a commitment to understanding evolving IT infrastructures. Passionate about leveraging emerging technologies to drive innovative solutions.

Overview

4
4
years of professional experience

Work History

Customer Support Specialist

Ontario One Call
Guelph, ON
03.2023 - 09.2023
  • Received approximately 20 to 30 inbound calls from excavators and homeowners who plan to disturb the ground
  • Handled emergency calls in a timely and efficient manner
  • Analyze maps to provide better services
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.

Seller Central Specialist

Amazon
Islamabad, PK
07.2021 - 10.2021
  • Administration of stock replenishment and all FBA shipments
  • Coordination between the procurement and sales teams for inventory management and replenishment
  • Uploaded, edit and maintain listings (including variation listings) to all Amazon Seller Central accounts
  • Completed regular audits on around 40 product listings to ensure proper operation and optimization including product titles, bullet points, descriptions, pricing, keywords and other product details
  • Worked on other various tasks to assist other departments where needed such as solving issues with the assistance of Amazon Seller Support
  • The highlight of this job was to incorporate programming skills to this job by getting an opportunity to update the personal existing website of the seller central brand

Junior IT Trainer/ IT Trainer Assistant

APIT (Australian Pacific Institute of Technology)
Islamabad, PK
02.2020 - 06.2021
  • Provided support to the trainer to ensure a safe and stimulating educational environment in the IT diploma class of 17 students
  • Assisted the trainer in planning and preparing daily lectures that included different concepts of coding
  • Responsibilities included demonstrating coding learnings to the class and guide them through web designing projects using experience from college

Education

Computer Programming Diploma - Computer And Information Sciences

Conestoga College
Kitchener, ON

Bachelor of Science - Computing And Information System

Athabasca University Alberta
Athabasca

Skills

  • Technical support
  • Programming
  • Web security
  • BI dashboards
  • Python programming
  • Database management
  • SQL programming
  • Team collaboration
  • Call center experience
  • Microsoft office expertise
  • Customer service
  • Researching
  • Document control

Leadership Experience

APIT, Islamabad, PK, IT Trainer Assistant, 02/2020, 06/2021, While being the junior IT trainer I was responsible for leading the final year project which was creating a fitness app and bookstore website. It got challenging when COVID hit and the classes shifted online., Scheduled and monitored classes for 17 students living in 8 different cities., Weekly updates to the head trainer about the progress of the projects., Made a step-by-step guide from installing a software to coding the functionalities.

Languages

English
Native/ Bilingual
Urdu
Native/ Bilingual
Hindi
Full Professional
Punjabi
Professional

References

References available upon request.

Timeline

Customer Support Specialist

Ontario One Call
03.2023 - 09.2023

Seller Central Specialist

Amazon
07.2021 - 10.2021

Junior IT Trainer/ IT Trainer Assistant

APIT (Australian Pacific Institute of Technology)
02.2020 - 06.2021

Computer Programming Diploma - Computer And Information Sciences

Conestoga College

Bachelor of Science - Computing And Information System

Athabasca University Alberta

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Memona Jan