MEMBAH DASHIEBOY ZOR
Toronto,Canada
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
Telus Communications
08.2025 - Current
- Developed and maintained strong customer relationships through effective communication and problem-solving strategies.
- Conducted thorough needs assessments to identify customer requirements and recommend tailored solutions.
- Executed sales strategies that enhanced product knowledge among clients, leading to increased customer satisfaction.
- Trained and mentored new sales representatives on best practices and company policies to ensure consistent service delivery.
- Led initiatives to enhance customer engagement, utilizing feedback mechanisms for continuous improvement of services offered.
- Developed and maintained relationships with key clients to enhance customer satisfaction and retention.
Sales | Door to Door
Global face Direct and Harris Enterprise
03.2025 - 06.2025
- Worked with big charity organizations like Oakville trafalgar hospital, Canadian cancer society, Plans International and Canada Red Cross.
- Visit residential or commercial areas.
- Approach strangers professionally and respectfully to introduce a product or service.
- Give a quick, clear, and engaging explanation of what you're selling.
- Address concerns or doubts politely.
- Handle rejection calmly and turn objections into opportunities.
- Help the customer sign up or make a purchase on the spot (paperwork, digital form, etc.).
- Record names, addresses, and contact info of potential leads or confirmed customers.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Drivers Helper and Loading Trucks
DXL Logistics Inc
01.2024 - 12.2024
- Safely load items into trucks according to weight distribution guidelines
- Use forklifts, pallet jacks, or other equipment when necessary.
- Ensure items are placed in designated areas for further handling.
- Maintain a clean and organized loading dock or warehouse.
- Ensure all equipment is stored and functioning properly.
- Work with other loaders, helpers, and drivers to meet deadlines efficiently.
- Assist in lifting and carrying packages, furniture, or heavy items.
- Use dollies or hand trucks for heavy loads.
Ramp Agent
Roberts International Airport
01.2023 - 01.2024
- Loading & Unloading Luggage
- Transfer passengers' luggage, cargo, and mail between the terminal and the aircraft.
- Make sure everything is properly tagged and handled carefully to avoid damage.
- Refill water tanks and empty lavatory waste.
- Sometimes assist with refueling (depending on airline policy).
- Ensure cargo and luggage are loaded properly and safely secured inside the aircraft hold.
- Communicate with gate agents, flight crews, and other ground staff to ensure smooth and safe operations.
Warehouse
SMS Zor Group of Companies
01.2019 - 01.2022
- Supported the warehouse team in processing and preparing orders for shipment, optimizing packaging and dispatch processes.
- Conducted inspections of incoming and outgoing goods, ensuring compliance with company standards and minimizing defects.
- Helped coordinate the movement of goods within the warehouse and to external locations, liaising with drivers and transportation partners.
- Maintaining adherence to safety protocols and procedures.
- Maintain cleanliness and organization of work areas
Education
Business Management and Marketing
Toronto Metropolitan University
01.2028
High School Diploma - Business Studies
Galaxy International School
01.2023
Skills
- Time Management
- Safety Protocols
- Communication
- Attention To Details
- Adaptability
- Fast Learner
- Interpersonal communication skills
- Customer relationship building
- Customer relations
- Customer service
- Sales closing
Accomplishments
- Supervised team of 12 staff members.
- Established a customer base of 30+ accounts for newly created division.
- Performed really well on a road trip outside of Toronto and Ontario
Languages
English
Native or Bilingual
Certification
- Smart Serve Certification
- Safety Certification
- Environment, Health, and Safety Certification
- Quality Control Certification
Timeline
Sales Representative
Telus Communications
08.2025 - Current
Sales | Door to Door
Global face Direct and Harris Enterprise
03.2025 - 06.2025
Drivers Helper and Loading Trucks
DXL Logistics Inc
01.2024 - 12.2024
Ramp Agent
Roberts International Airport
01.2023 - 01.2024
Warehouse
SMS Zor Group of Companies
01.2019 - 01.2022
High School Diploma - Business Studies
Galaxy International School
Business Management and Marketing
Toronto Metropolitan University