Melyssa Zabaleta
BARRANQUILLA
Summary
International business professional with more than 8 years of experience in logistics has given me the ability to develop problems efficiently skills. I have leadership and team management skills, which allows me to ensure the fulfillment of objectives and continuous improvement in performance.
Proficient in project planning and task delegation, with solid understanding of project management methodologies. Focused on achieving successful project outcomes and fostering team collaboration.
Overview
5
5
years of professional experience
Work History
Project Team Leader
BDP International
07.2024 - Current
- Led the implementation of a control tower project for a client in 6 countries in South America.
- Defined project scope, goals and deliverables that supported company objectives in collaboration with management and stakeholders.
- Built flow charts , project plans, communication plans for stakeholders.
- Traveled to each country to understand their local operations and conditions to achieve monetary savings and reduce rework.
- Boosted team productivity by providing focused direction, clear expectations, and regular performance feedback.
- Savings of 500k were achieved with the launch of a tender for international freight.
Operations Team Leader
BDP International
10.2023 - 06.2024
- Led and supervise the operations team of the north coast and pacific coast of Colombia.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Control, schedule compliance and correctly and professionally send KPI presentations and/or periodic reports within the agreed dates.
- Developed strong relationships with cross-functional teams to improve communication and collaboration.
- Provided effective leadership during periods of change or transition within the organization.
Operations Supervisor
BDP International
10.2019 - 10.2023
- Managed daily operations, ensuring smooth workflow and timely completion of tasks of the members of the team.
- Guarantee that the work team sends feedback on all processes no later than the next business day after the event, both to clients and agents.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Education
International Business Professional - International Business
Universidad Del Norte
Barranquilla06-2018
Skills
- Team management
- Coaching and mentoring
- Task delegation
- Problem-solving
- Customer service
- Strategic thinking
Languages
English
Full Professional
Portuguese
Limited Working
Spanish
Native or Bilingual
Timeline
Project Team Leader
BDP International
07.2024 - Current
Operations Team Leader
BDP International
10.2023 - 06.2024
Operations Supervisor
BDP International
10.2019 - 10.2023
International Business Professional - International Business
Universidad Del Norte
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