Melyssa MacDonald
Windsor,ON
Summary
Empathetic Care Worker with a sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in long term care, retirement home, and in-home settings. Knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to providing guidance and encouragement to patients physical comfort and emotional support.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Provider Registration Administrator
RWAM Insurance Administrators
04.2022 - 08.2023
- Examined claims forms and other records to determine insurance coverage.
- Documented entire validation process, noting changes or alterations completed.
- Produced and maintained technical documentation for project reference.
- Perform data entry.
- Research to aid credentialing of provider.
- Correspond with Professional Regulatory Bodies, Associations, Providers to validate provider credentials.
- Assign codes to new providers using Provider Maintenance Application.
- Identify submissions that need to be referred to Special Investigations Unit.
- Provide clear direction to claims adjudicators regarding eligibility of claims.
- Support providers with real time adjudication inquiries.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Temporary COVID Relief PSW
Xpera
01.2022 - 02.2022
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provide work relief for permanent PSW's at location during COVID outbreak.
- Work efficiently and safely assisting COVID positive residents in long term care facility.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Personal Support Aid Student
Beechwood Manor
10.2021 - 11.2021
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
Personal Support Worker Student
Heritage House
08.2021 - 09.2021
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided compassionate and patient-focused care to cultivate well-being.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Monitored clients' overall health and well-being and noted significant changes.
Material Handler
Home Hardware Distribution Centre
05.2020 - 06.2021
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Attached identifying tags to containers to mark with identifying shipping information.
- Monitored warehouse to identify missing items, spills and unusual activity, complying with safety procedures.
- Received and unpacked shipments and new equipment as directed.
- Maintained clean, orderly work environment free of hazards.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
National Lifeguard and Swim Instructor
Woolwich Memorial Centre
03.2018 - 09.2020
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Took notes strengths and weaknesses of each child in class to track progress.
- Adapted teaching techniques to different learning styles.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Developed and implemented lesson plans based on individual student needs.
- Prepared equipment before each class class and stored items promptly after classes.
- Provided emergency first aid and CPR as needed.
- Demonstrated proper form and technique to prevent injury.
- Set up and broke down equipment before and after classes.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in timely, and efficient manner.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Inspected pools and pools areas for adherence to safety protocols.
- Inspected and tested pool equipment functionality to minimize hazards.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
- Shared tips with patrons on swimming techniques and strength training.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Reminded students to practice swimming strokes to develop their skills and improve technique.
Education
Certificate - Personal Support Worker
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON11.2021
High School Diploma -
Elmira District Secondary School
Elmira, ON06.2020
Skills
- Strong Email and System Communication skills
- Data Review, Verification, and Client Records Management
- Personal Care Support and Floor Assignments for Nursing Assistance, as well as Personal Oxygen Delivery
- Communication and Problem Solving
- Attentive to People and Public Safety
- Stocking, Replenishing and Receiving
- Conveyor Systems
- Care from ages of Infants to Adults
- Hazard Prevention and Crisis Intervention
- Lifeguard Procedures and Swimming Lessons
Accomplishments
Graduated with a Specialist High School Major in Health and Wellness from Elmira District Secondary School.
Certification
Standard First Aid
BLS Provider CPR and AED
N95 Mask Fit
Waterloo Regional REACT
Members of the organization have provided, and continue to provide, coverage in the following areas: communications, first aid, scene lighting,crowd control, Incident Canteen Service, patient and emergency service transportation, manpower and many other services depending on the needs of the situation.
"One of the most successful services we offer is our Scene Lighting Program, which became a vital role in motor vehicle investigations, rescue operations, as well as nighttime fire scenes. In2020, Waterloo Regional REACThad to a total of approximately 30 emergency responses. Of those emergency responses,approximately 95%of them required the use of our Scene Lighting Units (SLUs). In the end, there is no other volunteer organization quite as unique as Waterloo Regional REACT in the region of Waterloo that continues to provide such a wide range of professional service and assistance to the emergency services. We owe our success to our members - the volunteers who make these services possible!"
Resource : http://www.wrreact.com
Timeline
Provider Registration Administrator
RWAM Insurance Administrators
04.2022 - 08.2023
Temporary COVID Relief PSW
Xpera
01.2022 - 02.2022
Personal Support Aid Student
Beechwood Manor
10.2021 - 11.2021
Personal Support Worker Student
Heritage House
08.2021 - 09.2021
Material Handler
Home Hardware Distribution Centre
05.2020 - 06.2021
National Lifeguard and Swim Instructor
Woolwich Memorial Centre
03.2018 - 09.2020
Certificate - Personal Support Worker
Conestoga College Institute of Technology And Advanced Learning
High School Diploma -
Elmira District Secondary School
Standard First Aid
BLS Provider CPR and AED
N95 Mask Fit
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