Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melyssa Dornan

119A Hallam Court, Lake Country,BC,

Summary

Dynamic and client-focused, I leveraged strong teamwork and innovative marketing strategies at Bombshell Hair Lounge to enhance client satisfaction and salon revenue. A quick learner with a knack for customer service, I excel in fast-paced environments, consistently delivering high-quality, personalized experiences. My career is marked by a commitment to continuous improvement and exceptional service delivery.

Overview

24
24
years of professional experience

Work History

Hair Salon Owner

Self Employed
03.2019 - 02.2024
  • Maintained a clean, safe, and welcoming salon environment for clients.
  • Developed a loyal clientele with exceptional communication skills and attention to detail.
  • Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
  • Evaluated industry trends to introduce innovative techniques and services for an enhanced client experience.
  • Learned and remained updated on statutory requirements and regulations.
  • Increased salon revenue through effective marketing strategies and promotional campaigns.

Hairstylist

Prism Hair Designs
09.2005 - 05.2011
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Delivered excellent results with precision haircuts tailored to each client's preferences and facial features.
  • Maintained a clean and safe work environment by following salon protocols and industry hygiene standards.
  • Consistently met appointment scheduling demands while ensuring timely service delivery and client satisfaction.
  • Maintained an organized workstation stocked with necessary tools and supplies for efficient service delivery.
  • Built a loyal clientele base through exceptional customer service, consistent results, and professional demeanor.
  • Fostered a welcoming atmosphere within the salon through friendly interactions with clients and team members.
  • Processed payments, entering sales in register for prompt customer service..

Banquet Server

Fort Langley Golf Course
06.2002 - 01.2006
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
  • Maintained clean and safe work environment.

Movie Theater Employee

Famous Players
06.2000 - 08.2003
  • Handled cash register transactions accurately while providing friendly service at the concession stand.
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Worked with other staff members for smooth theater operations.
  • Collaborated with team members to ensure smooth operations during peak movie seasons and special events.
  • Implemented crowd control measures during high-traffic periods, promoting safety within the theater premises.
  • Conducted routine inventory checks for concession items, minimizing waste and ensuring product availability for guests.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.

Education

Certificate - Cosmetology Studies

Gillette's School of Cosmetology
Langley, BC
06.2004

High School Diploma -

Walnut Grove Secondary
Langley, BC
06.2001

Skills

  • Strong teamwork
  • Team Collaboration
  • Time Management
  • Quick Learner
  • Customer Service
  • Highly motivated self-starter

Languages

English
Native or Bilingual

Timeline

Hair Salon Owner

Self Employed
03.2019 - 02.2024

Hairstylist

Prism Hair Designs
09.2005 - 05.2011

Banquet Server

Fort Langley Golf Course
06.2002 - 01.2006

Movie Theater Employee

Famous Players
06.2000 - 08.2003

Certificate - Cosmetology Studies

Gillette's School of Cosmetology

High School Diploma -

Walnut Grove Secondary

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Melyssa Dornan