Summary
Overview
Work History
Education
Skills
Timeline
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Melynda Kelly

Enterprise,ON

Summary

Sharp Administrative Coordinator with over 10 years of experience successfully managing administrative functions and providing office assistance and support to executives and corporate leaders. Instrumental in company organization and liaises cross-functionally with all departments for smooth coordination. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

12
12
years of professional experience

Work History

Administrative Coordinator

Van Herpt Automotive Inc.
02.2017 - Current
  • Assisted 3 senior managers with special projects to complete all tasks by deadlines.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Maintained office calendars to track important dates and deadlines for 3 senior staff.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Coordinated and scheduled meetings and appointments to keep organization running smoothly.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Created presentations and other materials to support organizational activities.
  • Developed and implemented organizational systems to streamline daily operations.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Kept high average of performance evaluations.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Office Administrator

Coco Group
05.2012 - 02.2016
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Reconciled account files and produced monthly reports.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.

Education

Diploma - Legal & Medical Administration

Loyalist College of Applied Arts And Technology
Belleville, ON
04.2012

Skills

  • Microsoft Access
  • Correspondence Preparation
  • Travel Administration
  • Travel Arrangements Coordination
  • Office Administration
  • Microsoft Excel
  • Filing
  • Telephone Etiquette
  • Time Management
  • Team Collaboration
  • Presentation Preparation
  • Correspondence Management
  • Attention to Detail
  • Bookkeeping
  • Office Opening and Closing
  • Data Collection

Timeline

Administrative Coordinator

Van Herpt Automotive Inc.
02.2017 - Current

Office Administrator

Coco Group
05.2012 - 02.2016

Diploma - Legal & Medical Administration

Loyalist College of Applied Arts And Technology

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Melynda Kelly