Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Skilled in working under pressure and adapting to new situations and challenges to best enhance the best organizational brand.
Hi, I’m
Mely Malmis
Food Industry
Ottawa,ON
Summary
Overview
26
years of professional experience
4
years of post-secondary education
Work History
St. Patrick’s Longterm Care , Ottawa, Ontario
Dietary Aide
12.2022 - Current
Job overview
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Discarded outdated food products and maintained waste disposal procedures.
- Monitored food safety and sanitation standards in food service areas.
Tim Hortons, Ottawa, ON
Restaurant Manager
08.2017 - Current
Job overview
- Managed and organized daily restaurant operations with a goal of controlling costs and providing a high quality experience to customers.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Catholic Centre Of Immigration , Ottawa, ON
Administrative Assistant
03.2016 - 04.2018
Job overview
- Welcomed guests warmly and alerted staff to arrivals of scheduled appointments.
- Assisted in intake duties and registered clients for income tax filling.
- Assisted the CVITP Coordinator to ensure workplace safety during the clinic hours.
- Executed record filing system to improve document organization and management.
Provincial Government, Oroquieta City , Misamis Occidental
Accounting Clerk
02.1998 - 09.2003
Job overview
- Managed accounting records and performed dues-ins and dues-outs tasks.
- Reported financial data and updated financial records in ledgers and journals.
- Investigated and resolved internal accounting variances to keep records current.
- Managed accounts payable and receivables and payroll.
- Balanced reports to submit for approval and verification.
Maplewood Retirement Home , Ottawa , Ontario
Dining Server
09.2021 - Current
Job overview
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
St. Patrick Adult School Ottawa, ON
Certificate from Simply Accounting
12.2016 - 06.2017
University Overview
La Salle University Ozamis City, Philippines
Diploma from Bachelor of Science in Accounting
03.1993 - 10.1996
University Overview
Skills
Staff Management
Timeline
Dietary Aide
St. Patrick’s Longterm Care
12.2022 - Current
Dining Server
Maplewood Retirement Home
09.2021 - Current
Restaurant Manager
Tim Hortons
08.2017 - Current
St. Patrick Adult School
Certificate from Simply Accounting
12.2016 - 06.2017
Administrative Assistant
Catholic Centre Of Immigration
03.2016 - 04.2018
Accounting Clerk
Provincial Government
02.1998 - 09.2003
La Salle University
Diploma from Bachelor of Science in Accounting
03.1993 - 10.1996
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