Melvin Murphy
Richmond
Summary
- Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. FAA-certified with excellent safety record. Trained in flight line operations and equipment operation.
- Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through years of aviation experience.
- Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with years of experience working in busy environments.
Overview
16
16
years of professional experience
Work History
Ramp Service Agent
United Airlines
03.2022 - Current
- Connected electrical power unit and hoses to aircraft.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Transferred luggage from aircraft to collection areas safely using equipment.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over daily flights.
- Guided aircraft into and out of parking positions using hand signals.
Security Officer
Security Enforcement Alliance
05.2020 - 03.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Residential Team Lead
St. Vincent's Home for Boys
11.2014 - 07.2021
- Monitoring residents to ensure their safety and the safety of others
- Facilitate residents’ meals and daily schedule
- Consult with residents’ care team to ensure streamlined and quality care
- Provide residents emotional support and encourage socialization
- Implement compliance of all regulations and facility policies
- Produce and submit reports of residents’ behavior and activity
- Enforce disciplinary action as necessary
Lead Family Specialist
Edgewood Center For Children And Families
05.2014 - 11.2020
- Promoted community integration by providing extensive physical, emotional and social support.
- Developed rapport to create safe and trusting environment for care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Used interactive visuals and static worksheets to teach each student algebra and writing techniques.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Care Coordinator
Newport Academy
01.2018 - 12.2019
- Monitored residents to ensure their safety and the safety of others
- Facilitated residents’ daily schedule
- Provided transportation to residents for community outings
- Implemented compliance of all facility policies
- Remained current on all required training and credentials
- Produced and submitted reports of residents’ behavior and activity
- Enforced disciplinary action as necessary
Case Manager
Mission Neighborhood Centers
02.2016 - 06.2018
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
Program Manager/Case Manager
MAC'S Children and Home Services
02.2008 - 10.2014
- Developed a service strategy which included the goals of the client
- Ensured that each client obtained the training and education appropriate for success
- Provided residents emotional support and encourage socialization
- Consulted with residents’ care team to ensure streamlined and quality care
- Maintained accurate client files and records according to program guidelines
- Completed follow-up reports and submitted all necessary forms, bills, invoices, etc
- Coordinated and facilitated meetings and support groups for clients
- Produced and submitted reports of residents’ behavior and activity
Education
Associate of Arts - Child Psychology
Laney College
Oakland, CA2009
Skills
- Problem Resolution
- Quality Control
- Baggage Oversight
- Sorting and Labeling
- Pushback and Towing
- Crew Assistance
- Towing Aircraft
- Aircraft Safety Checks
- Electrical Power Connections
- Cargo and Freight
Timeline
Ramp Service Agent
United Airlines
03.2022 - Current
Security Officer
Security Enforcement Alliance
05.2020 - 03.2022
Care Coordinator
Newport Academy
01.2018 - 12.2019
Case Manager
Mission Neighborhood Centers
02.2016 - 06.2018
Residential Team Lead
St. Vincent's Home for Boys
11.2014 - 07.2021
Lead Family Specialist
Edgewood Center For Children And Families
05.2014 - 11.2020
Program Manager/Case Manager
MAC'S Children and Home Services
02.2008 - 10.2014
Associate of Arts - Child Psychology
Laney College
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