Melvin Lopes
Business Analyst
Calgary,Alberta
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
11
11
years of professional experience
Work History
Administrative Analyst
Silvera For Seniors
Calgary, Alberta
06.2019 - 11.2022
- Implemented moves of over 100 residents, of which 70 residents were moved in 4 months.
- Maintained accurate inventory of institution property, equipment and operational supplies.
- Executed management oversight of integral operations and operational budgets.
- Supported departmental communication and training program development and implementation.
- Provided multifaceted project development support.
- Exhibited source-level knowledge of regulations, processes and implementation deadlines.
- Directed building emergency services program and provided guidance to team members.
- Performed numerous administrative and technical support functions that enhanced customer service
- Managed facilities operational requests and special events.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Created and optimized records management strategies to coordinate and protect information.
- Gathered, documented, and modeled data to assess business trends.
Sales Analyst
Bennett Coleman & Company (Times Group)
Mumbai, India
01.2012 - 01.2019
- Collaborated with sales team and managers to retain a client worth CAD 250k revenue
- Drove adoption of new commercial resources through end user education, training and onboarding.
- Produced scheduled and ad hoc reports using Excel.
- Generated bar graphs, trend lines and pie charts to represent sales data.
- Stayed current on company offerings and industry trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Recorded accurate and efficient records in customer database.
- Presented professional image consistent with company's brand values.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
Education
Certificate of Business Analysis Professional
International Institute of Business Analysis
Canada 12.2022 - Current
Master of Arts - English Litereature
University of Mumbai
Mumbai, India 05.2001 -
Skills
Marketing research
SQL and databases
Needs assessments
Workflow Analysis
Business planning
Pivot tables
Operations analysis
Staff Management
Operations management
Microsoft Office Suite
Negotiation
Project Management
Written Communication
Decision-Making
Organization and Time Management
Active Listening
Self-Motivated
Interpersonal Communication
Dependable and Responsible
First Aid/CPR
Problem-Solving
Flexible and Adaptable
Affiliations
International Institute of Business Analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Certificate of Business Analysis Professional
International Institute of Business Analysis
12.2022 - Current
Administrative Analyst
Silvera For Seniors
06.2019 - 11.2022
Sales Analyst
Bennett Coleman & Company (Times Group)
01.2012 - 01.2019
Master of Arts - English Litereature
University of Mumbai
05.2001 -