Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melvin Dale

Santa Rosa,Ca

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

10
10
years of professional experience

Work History

SR Street Outreach Case Manger

Reach for Home
03.2024 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.

Manage the north county BNL

  • Did all the coordinate entry intakes.
  • Partnered with local organizations to expand access to social and community services.
  • Participated in staff meetings and trainings to continuously improve professional skills and stay current on best practices in the field of street outreach work.
  • Promoted community awareness of homelessness issues through presentations at schools, churches, and other public gatherings.
  • Collaborated with law enforcement officers when necessary, fostering positive relationships between police departments and the homeless population served.
  • Implemented harm reduction strategies when working with clients engaged in high-risk behaviors, prioritizing safety without judgment or stigma attached.
  • Coordinated transportation arrangements for clients needing assistance accessing medical appointments or other essential services within the community.
  • Maintained accurate records of client interactions and progress, ensuring efficient communication among team members and adherence to confidentiality standards.
  • Served as a liaison between clients experiencing homelessness and various social service agencies, advocating on behalf of each individual''s specific needs and rights.
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Conduct outreach services for all of north county

Street Outreach Worker 2

Social Advocates For Youth
06.2022 - 02.2024
  • Administered and tracked client service payments.
  • Developed and implemented programs to engage and empower underserved populations.
  • Developed and implemented strategies to enhance quality of social services.
  • Monitored progress towards service plan goals.
  • Facilitated communication between clients and other service providers.
  • Developed and maintained accurate records of programs and services.
  • Provided support to social service clients in navigating available resources.
  • Improved access to resources for homeless individuals through consistent coordination and collaboration with local service providers.
  • Increased overall client stability by developing personalized case management plans addressing individual needs and goals.
  • Participated in staff meetings and trainings to continuously improve professional skills and stay current on best practices in the field of street outreach work.
  • Assisted clients in obtaining housing by providing support throughout the application process and connecting them to available resources.
  • Managed the Street Outreach Social Media
  • Enhanced community relationships by conducting regular outreach, engaging with individuals experiencing homelessness.
  • Coordinated transportation arrangements for clients needing assistance accessing medical appointments or other essential services within the community.

Emergency Shelter Staff (overnight)

Social Advocates For Youth
05.2020 - 05.2022
  • Helped clients navigate social services system and access needed resources.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
  • Documented all relevant information by filling out forms and completing case reports.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Conducted intake interviews with new residents, assessing needs and developing individualized service plans.

Youth Worker 2

Federal Indian Graton Rancheria
06.2015 - 05.2020
  • Managed and led activities promoting growth in mental, emotional and educational areas.
  • Liaised with parents of youth and community leaders to organize youth empowerment programs and activities.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Tutors Children from 3rd grade to 12th Grade for an afterschool program.
  • Pick up and drop off children attending afterschool program
  • Plan activities for the children and lead them.

Education

Bachelor of Arts - Psychology

Sonoma State University
Rohnert Park, CA
12.2022

Associate in Arts For Transfer - Psychology

Santa Rosa Junior College
Santa Rosa, CA
08.2020

Skills

  • Crisis Response
  • Conflict Resolution
  • Teamwork
  • Flexible & Adaptable
  • Relationship-Building
  • Program support
  • Organization and Time management
  • Records management
  • MS office
  • Case management
  • Client advocacy

Timeline

SR Street Outreach Case Manger

Reach for Home
03.2024 - Current

Street Outreach Worker 2

Social Advocates For Youth
06.2022 - 02.2024

Emergency Shelter Staff (overnight)

Social Advocates For Youth
05.2020 - 05.2022

Youth Worker 2

Federal Indian Graton Rancheria
06.2015 - 05.2020

Bachelor of Arts - Psychology

Sonoma State University

Associate in Arts For Transfer - Psychology

Santa Rosa Junior College
Melvin Dale